Overview
In this role you drive operational excellence for the Benelux service organization, shaping how service is planned, executed and measured. You lead the Service Planning and Support teams to improve performance, efficiency and customer satisfaction while collaborating across Service, Supply Chain and Logistics. You translate strategy into concrete actions, advancing digitalisation and service system improvements. This is a hands-on leadership role with a clear impact on customer experience and business performance.
Arbeidsvoorwaarden / Benefits
- attractive salary and benefits package including a 13th month
- 27 vacation days and 13 ADV days
- strong pension scheme
- plenty of opportunities for professional and personal development
Verantwoordelijkheden
- Lead the Service Planning and Support teams
- Drive process improvement and standardisation across the service chain
- Optimise planning, capacity management and resource utilisation
- Improve operational KPIs, productivity and customer satisfaction
- Strengthen collaboration between Service, Supply Chain and Logistics
- Improve spare parts availability and First Time Fix performance
- Support digitalisation and service system improvements
- Translate strategy into practical actions with measurable impact
Belangrijkste vereisten
- Leadership experience in service, operations, supply chain or similar environment
- Strong continuous improvement mindset
- Experience in a matrix organisation or group
- Analytical thinking with pragmatic approach
- Proven change leadership in complex organisations
- Ability to build strong stakeholder relationships
- Knowledge of Lean Six Sigma
- Strong communication in Dutch and English
- collaboration
- ownership
- communication
- stakeholder management
- relationship building
- Lean Six Sigma
Manager Service Excellence in Apeldoorn werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
