Overview
As a Premier/Designated Support Engineer at Databricks, you will deliver high-touch, proactive support to strategic customers, aligning with cross-functional teams to safeguard critical workloads. You’ll manage large accounts, prioritize issues, and guide customers toward rapid recovery and self-sufficiency. You will engage executives and technical staff to remove roadblocks and ensure business-impacting problems are resolved efficiently. This role blends technical rigor with strong customer engagement to uphold our trusted support standard and drive customer success.
Verantwoordelijkheden
- Manage large strategic accounts to provide high-touch support experience
- Project manage all open support cases to expedite ticket closure
- Facilitate customer correspondence with Engineering, Product Team, SMEs, and Accounts Teams to advance tickets toward resolution
- Directly engage on business-impacting situations and ensure recovery of functionality for the customer
- Engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
- Use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
- Carry out regular reviews of customer cases to identify trends
- Champion and advocate for customers and chair roundtables to ensure close communication with key stakeholders
- Drive customer self-sufficiency by ensuring customers understand how to engage with the Databricks Support organization and tools
Belangrijkste vereisten
- 5+ years of customer-facing experience as a Support Engineer, Technical Account Manager, DSE or related roles
- Minimum 3 years’ experience designing and developing, testing, and sustaining Python/Java/Scala-based applications
- Strong project management skills to drive multiple tasks to completion
- Analytical and problem-solving abilities applicable to a Distributed Big Data Computing environment
- Excellent written and verbal communication with ability to translate complex technical ideas for non-technical stakeholders
- Excellent communicator (written and verbal)
- Executive presence
- Cross-functional collaboration
- Python
- Java
- Scala
Sr. Designated Support Engineer, Apache Spark in Amsterdam werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
