Overview
In this role you will guide post-contract integrations for customers, turning business needs into scalable technical architectures. You’ll lead API-focused design, own implementation documents, and serve as the technical point of contact throughout the lifecycle. Collaborating with engineering, product, and support, you’ll ensure successful go-lives and high customer satisfaction. The position sits within the Customer Experience team, offering visible impact across platforms and processes.
Verantwoordelijkheden
- Lead API solution design for customer implementations
- Create and own Implementation Design Documents (IDDs) covering architecture, API flows, data mappings, dependencies, assumptions, and risks
- Act as technical authority for customers, guiding troubleshooting and API/integration work
- Collaborate with Engineering, Product, and Tech Support to validate designs and drive product improvements
- Coordinate System Testing and User Acceptance Testing (UAT) to meet performance and reliability requirements
- Lead technical readiness for Go-Live, including cutover planning and post-deployment checks
- Provide Hypercare support after launch to maintain customer stability
- Serve as liaison between customer tech teams and internal stakeholders
- Apply light project management to track timelines and deliverables using internal tools
- Contribute to process improvements, documentation standards, and reusable patterns
- Support pre-sales/discovery with technical input and feasibility assessments
- Facilitate standard project management activities (kick-offs, deep dives, test plans, weekly status meetings)
- Post-implementation hyper care and transition to customer success
Belangrijkste vereisten
- 3–5 years of customer-facing experience in integrations, SaaS delivery, or logistics tech
- Experience with API and delivery tools (Postman, Observe, JIRA, Confluence, MS Office)
- Ability to identify and communicate technical risks and dependencies to diverse stakeholders
- Comfort in fast-paced, cross-functional environments
- Willingness to travel occasionally
- Experience with TMS/ERP integrations is highly desirable
- Fluent in English; Spanish or Italian a plus
- strong communication skills
- problem-solving and analytical thinking
- cross-functional collaboration
- API design and integrations
- System design documentation (IDDs)
- API tooling (Postman)
Solutions Architect (Software Implementation) in Amsterdam werkgever: Jobrapido
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