Overview
In this role you lead strategic client relationships for DEPT’s Experience & Engineering unit, guiding delivery across digital projects and spotting growth opportunities. You will act as the client internal voice, align cross-functional teams, and champion commercially viable proposals that solve client challenges. You’ll work with global brands to ensure effective communication, trust, and value delivery, shaping impactful digital experiences.
Arbeidsvoorwaarden / Benefits
- hybrid working policy
- 24 vacation days (plus ability to buy extra)
- DEPT/YOU Learning Menu and Special Programs
- health contributions via OpenUp, gym and wellness discounts
- discount on lease bike and NS Business Card
Verantwoordelijkheden
- Understand client needs and business objectives; manage expectations across digital projects
- Drive flawless client service and maintain strong relationships with key decision-makers
- Coordinate internal communication to ensure quality delivery and client happiness
- Serve as the liaison between clients and internal teams
- Research and pursue opportunities for client growth
- Resolve issues openly and proactively to maintain trust
- Prepare progress reports and forecasts for stakeholders
- Orchestrate and align the organization around client challenges and opportunities
Belangrijkste vereisten
- Many years of professional experience managing global accounts in digital experience and technology with seven-figure annual budgets
- Experience working with global clients is a plus
- Experience in managing international, cross-functional internal teams for clients
- Data-driven and able to build strategies from insights and analyses
- Solid understanding of digital product delivery, and how strategy, design, technology and data deliver value
- Strong communication, listening and interpersonal skills across all organizational levels
- Knowledge of commercial dynamics in a digital agency
- Ability to connect across channels and touchpoints internally and externally
- Strong work ethic with a collaborative, positive attitude
- Written and spoken Dutch and English proficiency
- excellent communication
- relationship-building
- cross-functional collaboration
- digital experience and technology understanding
- cross-functional project coordination
- data-informed decision making
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