Overview
In this role you drive client-centric transformation programs and shape strategic CX and digital initiatives. You will work closely with C-level and cross-disciplinary teams to define visions, operating models, and omnichannel experiences that differentiate clients. You lead end-to-end engagements, balancing business outcomes with customer needs, and you orchestrate cross-service-line delivery to win new business and deliver measurable value. This position offers exposure to senior leadership, international projects, and opportunities to influence SQLI’s growth and market impact.
Arbeidsvoorwaarden / Benefits
- competitive salary and bonus
- company car with charging card
- 25 days of annual leave plus 5 SQLI days
- flexible benefits plan
- pension plan
- Udemy unlimited access
Verantwoordelijkheden
- Assess digital, customer experience, and organizational maturity; analyze challenges, needs, and market opportunities
- Define transformation visions, objectives, and operating models; benchmark against best-in-class competitors
- Lead CX transformation initiatives from research to journey design and future-state omnichannel experiences
- Facilitate product discovery bridging business, customer, and technology needs
- Manage end-to-end consulting engagements: multidisciplinary teams, quality, budgets, risks, and executive presentations
- Shape win strategies, RFP responses, and value propositions to win deals; identify growth opportunities within accounts
- Coordinate cross-service-line delivery and orchestrate joint engagements; mentor consultants and share methodologies
- Represent SQLI in events, publications, and industry initiatives
Belangrijkste vereisten
- Master's degree in a related field
- 8+ years in consulting, digital transformation, customer experience, or product strategy
- Proven experience leading complex transformation programmes
- Track record in business development, proposals, or client growth
- Strong collaboration with digital and product teams and ability to engage executives
- Experience in international and multidisciplinary environments
- Fluent in English; Dutch or French is a strong plus; German is an asset
- Stakeholder engagement and facilitation with executives
- Cross-functional collaboration and teamwork
- Mentoring and coaching of consultants
- Competitive Benchmarking
- Strategic Consulting
- Business Transformation
Lead CX & Digital Transformation Consultant in Amsterdam werkgever: Jobrapido
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