Overview
In this hands-on leadership role in Amsterdam, you drive exceptional service delivery for institutional clients by building and empowering a high-performing team. You ensure SLA-adherence, oversee governance and risk controls, and act as the escalation point for internal and external stakeholders on complex initiatives. You’ll work closely with cross-functional partners to understand client needs and deliver proactive, value-driven support. This is an opportunity to shape service quality in a dynamic, international financial services environment.
Verantwoordelijkheden
- Develop and grow the team through delegation, coaching and training
- Ensure daily operations meet SLAs and deliver service quality
- Provide outstanding service to top institutional partners within TRE governance
- Build deep understanding of client businesses to deliver proactive support
- Maintain strong product knowledge and understand the operational setup
- Act as key stakeholder in large, complex projects and ad hoc initiatives
- Ensure WINs & PROs are maintained and updated
- Lead core people-management activities including KPI setting and performance conversations
- Foster a culture of trust, accountability and collaboration within the team
Belangrijkste vereisten
- Proven people leadership experience in client service or operations, ideally in financial services
- Demonstrated ability to meet SLAs, improve processes and deliver measurable outcomes
- Strong stakeholder management and client-first mindset
- Comfortable operating within governance, compliance and risk frameworks
- Ability to juggle multiple priorities in a fast-paced environment
- Solid product knowledge with a continuous learning approach
- Familiarity with internal knowledge/workflow tools is an advantage
- Fluent in English and Dutch
- client-focused mindset
- strong communication skills
- stakeholder management
- governance and risk framework awareness
- SLA management and process improvement
- product knowledge and operational understanding
Institutional Service Team Lead Amsterdam werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
