Overview
In this role you ensure high-quality managed services for international clients, overseeing complex Dynamics 365, Azure, integrations and data environments. You will build senior stakeholder relationships, drive service performance and continuous improvement, and lead cross-functional teams in a global delivery setup. You shape service delivery standards and governance while focusing on customer satisfaction and operational stability. This position offers scale, international exposure and a chance to influence multi-technology service outcomes.
Arbeidsvoorwaarden / Benefits
- Development and growth
- Collaborative environment
- International project exposure
- Freedom and responsibility
Verantwoordelijkheden
- Own end-to-end service delivery across Dynamics 365 F&O, CE, Azure, integrations, and data solutions
- Build trusted relationships with senior customer stakeholders and align services with their business objectives
- Lead and coach the DevOps customer support team
- Own SLAs, service performance, budgets, escalations, and continuous improvement
- Lead Release & Change Management, including release governance, CAB processes, risk assessment and production deployments
- Coordinate releases and resolve dependencies across functional and technical teams
- Identify opportunities to improve and expand customer services
- Contribute to service delivery standards and best practices within Managed Services
Belangrijkste vereisten
- Bachelor’s or Master’s degree in Business, IT, or a related field
- At least 10 years of relevant professional experience including substantial experience with Microsoft Dynamics 365 and enterprise managed services
- Senior-level Service Delivery Management experience in complex customer environments
- Proven ownership of multiple services across Dynamics 365 F&O, CE, Azure, integrations, and data
- Proven Release & Change Management experience including release governance, CAB processes, and production deployment ownership
- Experience managing SLAs, budgets, service quality, customer satisfaction, and escalations
- Strong knowledge of Microsoft cloud solutions and modern service management practices
- Experience working with international customers and distributed delivery teams
- Commercial awareness and ability to support service growth opportunities
- Fluency in English
- Accountable and customer-focused
- Strong communicator who can translate complex topics into clear decisions
- Collaborative, proactive, quality-minded
- Dynamics 365 F&O
- Dynamics 365 CE
- Azure
HSO International - Service Delivery Manager in Amsterdam werkgever: Jobrapido
StarPark is een uitstekende werkgever die je de kans biedt om te werken op diverse evenementen en festivals, waar je in een informele en prettige werksfeer kunt bijdragen aan de veiligheid van bezoekers. Met flexibele werkmogelijkheden en goede begeleiding vanuit het team, stimuleert StarPark persoonlijke groei en ontwikkeling, waardoor je niet alleen waardevolle ervaring opdoet, maar ook de mogelijkheid hebt om door te groeien binnen de organisatie. Wij verwelkomen iedereen, ongeacht achtergrond, en geloven dat jouw talent het belangrijkste is.
