Overview
As a Digital Customer Success Manager for Benelux, you focus on scalable, data-driven programs to boost product adoption and retention. You will co-manage a large customer segment and work with cross-functional teams to translate usage data into renewal opportunities in a growth-stage SaaS environment. This role emphasizes automation, localization, and digital touchpoints over traditional 1:1 management. You’ll design and roll out digital initiatives that improve GRR and become a key driver of long-term retention in the Benelux region.
Arbeidsvoorwaarden / Benefits
- Hybrid working from Amsterdam office
- Learning budget and dedicated learning days
- Pension plan and wellness perks
- 28 paid holidays + 2 additional days
- Work from anywhere for up to 4 weeks/year
- MacBook and home office budget
Verantwoordelijkheden
- Guide a 1-to-many customer success approach to protect the Benelux segment
- Develop, roll out, and iterate digital adoption and retention programs (email, in-app banners, chats, videos, webinars) tailored for Benelux
- Monitor retention, adoption, and engagement metrics to identify patterns and target low-engagement accounts
- Surface upsell/cross-sell signals from regional usage and pass qualified leads to the local Account Management team
- Collaborate with peer Benelux Digital CSM, local AMs, Support, Ops, Product Marketing, and Product to scale outcomes and launch digital workflows
- Translate data-driven usage trends into renewal and upsell opportunities in partnership with Account Managers
- Test, roll out, and scale automated solutions from customer feedback and patterns
- Act as a hands-on driver of digital CS initiatives, measuring impact on GRR and product adoption
Belangrijkste vereisten
- Dutch language proficiency at C1 or higher
- English proficiency at B2 or higher
- Experience in customer-facing roles with outcome-driven engagement
- Comfort with data, dashboards (e.g., Metabase), and pattern recognition
- Experience with systems like Planhat, HubSpot, and Intercom is valued
- Self-starter with entrepreneurial mindset and ability to innovate independently
- Adaptability and enthusiasm for building new processes from scratch
- strong written and verbal communication
- collegial collaboration
- analytical mindset
- Metabase
- Planhat
- HubSpot
Digital Customer Success Manager - Benelux in Amsterdam werkgever: Jobrapido
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