Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here . Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data centre operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
About the Role Iron Mountain is seeking a hands-on, detail-oriented Service Delivery Technician, Data Centre to join our IMDC / Operations team. As a key member of our critical environment team, you will act as the direct physical support for vital customer infrastructure and data centre operations. You’ll have the opportunity to deliver essential hands‑on technical solutions, ensuring our clients' equipment operates seamlessly while building a rewarding career with a trusted global leader. In this role, your daily work directly safeguards the physical technology foundations that keep our customer operations running reliably.
Responsibilities What You’ll Do (Responsibilities) Deliver Smart Hands Support: Perform physical hardware and cabling tasks, including racking server and network equipment with on‑the‑job training provided. Manage Service Requests: Monitor and execute incoming tickets for customer installations, troubleshooting, escorting, and material handling throughout your shift. Maintain Operational Safety: Adhere strictly to process guidelines and safety codes to protect the environment, your teammates, and facility occupants. Coordinate Shipments and Inventory: Handle inbound and outbound dock shipments, perform inventory management, package deliveries, and support recycling efforts.
Qualifications Requisition: J0107504
Required Skills What You’ll Bring (Skills & Qualifications) The ideal candidate will have: Previous experience in a customer service or data center environment preferred. Strong organizational and prioritization skills with the ability to self‑manage ticket queues and multitask under minimal supervision. Exceptional attention to detail and a commitment to following established safety and operational processes. Fluent English required and Dutch language skills a plus.
Preferred Skills Previous experience in a customer service or data center environment preferred. Dutch language skills a plus.
Pay range and compensation package What We Offer (Benefits) Shifts: Full‑time shift position, including varied hours, nights, weekends, and public holidays with opportunities for overtime. Competitive compensation and benefits aligned with experience. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning, skills development, and professional career growth within Iron Mountain.
Equal Opportunity Statement To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement
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Data Centre Service Delivery Technician in Haarlem werkgever: Iron Mountain
Iron Mountain is een uitstekende werkgever die een stimulerende werkomgeving biedt in Haarlem, waar je als Critical Facilities Technician deel uitmaakt van een toegewijd team dat 24/7 ondersteuning biedt in een datacenter. Met een competitief salaris, uitgebreide gezondheids- en pensioenplannen, en volop mogelijkheden voor professionele groei, moedigen we onze medewerkers aan om te leren en zich te ontwikkelen binnen ons bedrijf. Onze cultuur is gericht op teamwork en klantgerichtheid, waardoor je niet alleen bijdraagt aan de operationele excellentie, maar ook aan je eigen carrièrepad.
