Описание
ING is a bank that helps people and businesses move forward. Its Experience Design team provides customer experience insights, reporting, and analytical solutions to support customer-centric decision-making across the organisation. Задачи
Deliver customer experience data and reporting, including Bain data deliveries, stakeholder reporting, and data exports Own CSAT and NPS reporting and analyses Perform customer, segment, and journey analyses, including key episode, Toluna, Gen Z, and Affluent segment deep-dives Provide ad hoc analyses for senior management and translate complex findings into clear recommendations Maintain and further develop the Daily Newsletter Create, maintain, and enhance the CX Dashboard Maintain and continuously improve the CX Analytics Portal Set up and manage NPS and CSAT surveys Support the LLM/NPS programme through advanced analytics, automation, and innovation Translate complex data into compelling stories and recommendations for stakeholders at different organisational levels Требования
3+ Years of experience in analytics, customer insights, business intelligence, digital analytics, or a related field Strong analytical skills with the ability to translate complex data into clear recommendations and business impact Experience with customer experience metrics and research data, including NPS, CSAT, customer journey insights, surveys, or usability research Experience analysing customer attributes and digital behavioural data across app and web channels Ability to create quantitative customer profiles, segments, and journey insights supporting product and design decisions Excellent SQL skills and experience working with large and complex datasets Experience with reporting and visualisation tools such as Power BI, Tableau, or similar platforms Strong communication and stakeholder management skills Nice to have: Adobe Analytics or similar digital analytics tools, Python, automation, financial services Условия
Competitive salary aligned with skills and experience 25-28 Vacation days depending on the contract Pension scheme 13Th month salary and 8% holiday allowance Individual Savings Contribution (BIS) of 3.5% of gross annual salary Flexible working hours Mobility card with free public transport on weekends Personal growth and challenging work Informal working environment with a diverse group of innovative colleagues
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data analyst customer experience in Amsterdam werkgever: ING Nederland
ING is een uitstekende werkgever die een energieke en samenwerkende werkomgeving biedt in Amsterdam, waar je de kans krijgt om te werken met een divers team van hooggekwalificeerde professionals. Met een focus op persoonlijke groei en uitdagend werk, biedt ING aantrekkelijke voordelen zoals 25-28 vakantiedagen, een pensioenregeling, hybride werken en een informele sfeer waarin innovatie wordt aangemoedigd. Als Model Validator krijg je de mogelijkheid om een significante impact te maken op de toekomst van ING's model landschap, terwijl je bijdraagt aan duurzame bedrijfspraktijken en wereldwijde financiële stabiliteit.
