FSO

Provide technical support for IT operations at the client locations, including

manufacturing and lift environments. Focus on

desktop imaging using SCCM and Intune. Utilize

ServiceNow for ticket management and ITSM processes. Support network and server infrastructure. This role requires 100% work from office. Key Responsibilities

Desktop Imaging and Management

Use SCCM and Intune for desktop imaging, deployment, and management. Ensure compliance with company standards and security protocols. Maintain updated image libraries for manufacturing and lift operations staff. Troubleshoot and resolve imaging and deployment issues promptly. Technical Support

Provide deskside and remote support for hardware, software, and connectivity issues. Manage ServiceNow tickets within SLA timelines. Collaborate with IT teams to resolve complex issues. Identify recurring issues and recommend long-term solutions. Be available on call to support dispatch requests as and when required. IT Operations in Manufacturing and Lift Environments

Address unique IT needs in manufacturing and lift operations settings. Support specialized hardware and software used in industrial environments. Collaborate with operations teams to minimize downtime and enhance system performance. Network and Server Support

Assist in managing LAN, wireless networks, and server infrastructure. Troubleshoot network and server outages, escalating as needed. Ensure proper setup and connectivity of devices. Collaborate on cybersecurity measures, including updates and patches. Documentation and Reporting

Maintain accurate asset records and service request documentation using ServiceNow. Create user guides and FAQs for self-service solutions. Generate reports on ticket resolutions, system performance, and project progress. Key Qualifications

Technical Skills

Proficiency in SCCM and Intune for desktop imaging and deployment. Experience with ServiceNow for ticketing and ITSM processes. Understanding of network basics, including LAN/WAN troubleshooting. Familiarity with IT systems in manufacturing environments. Experience

3+ years in a similar role, preferably in manufacturing or industrial settings. Experience supporting lift operations or industrial machinery is a plus. Other Competencies

Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to work in physically demanding environments. Certifications such CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL are a plus.

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