At INFiLED
\"we screen your dreams\",
but it’s the people
#behindthescreens
who make it all happen. We’re a team of passionate people who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!
About The Role As Customer Support & Logistics Coordinator, you make sure our LED products, spare parts and project materials reach customers across EMEA on time, with the right paperwork and at the right cost. You'll own transport coordination and shipment visibility, working with carriers, freight forwarders and customs brokers, and act as the link between Customer Service, Warehouse, Finance and Sales. You report to the Customer Service Manager and work on site.
Key Responsibilities
Coordinate shipments and transportation of products, spare parts, samples and project materials across EMEA
Make sure shipping documentation is accurate and compliant
Track shipments and keep internal teams and customers updated on delivery status
Support the RMA Team Lead in managing the RMA (returns and repairs) process
Consolidate and verify all courier and logistics costs across EMEA
Regularly evaluate and compare logistics providers on service quality and pricing
Prevent and resolve delivery disruptions and avoidable costs
Help update and maintain logistics SOP documents
What we’re looking for
2+ years of experience in logistics, shipping or transport coordination; international transport experience is a plus
Education in logistics, supply chain, international trade or a related field preferred
Hands‑on experience with transport coordination and shipping documentation
Working knowledge of Incoterms and export logistics
Experience with ERP systems and shipment tracking toolsExperience managing carriers and logistics providers
Chinese language skills are highly preferred due to regular communication with HQ, Good written and spoken English skills
Strong problem‑solver with a sense of urgency and disciplined follow‑up
Well organized, with clear and proactive communication
Fixed base salary
23 Vacation days per year + 8% Holiday allowance
INFiLED is a leading high-tech enterprise specialized in developing and manufacturing large LED video equipment. INFiLED's product application range covers advertisement, transportation, sports, events, command & control, corporate branding and meetings, creative applications and many more. With installations in over 85 countries and over 135 patents, one of the highest numbers in the industry, INFiLED is striving to be a top brand of LED screen manufacturing to enlighten the world with a visual feast.
#J-18808-Ljbffr
Customer Support & Logistics Coordinator in Rotterdam werkgever: INFiLED
INFiLED is een uitstekende werkgever die zich richt op innovatie en teamwork in de high-tech sector. Met een sterke focus op persoonlijke groei en ontwikkeling, biedt het bedrijf uitgebreide opleidingsmogelijkheden en een ondersteunende werkomgeving. Werken bij INFiLED betekent deel uitmaken van een dynamisch team dat streeft naar uitmuntendheid in klantenservice en logistiek, met een unieke kans om bij te dragen aan de groei van een toonaangevende speler in de LED-video-industrie.
