Location:
Netherlands
Experience:
2-3 years
Education:
Master's degree or above
Language:
Fluent English; Mandarin proficiency required
Travel:
Willingness to undertake short-term international business trips
Your mission About The Role We are seeking a technical professional with 2-3 years of hands-on experience in industrial 3D vision and robot-guided applications to support our international business in the Netherlands. You will act as a technical bridge between overseas customers, distributors, and our China-based R&D and product teams. The role covers the full project lifecycle, including pre-sales technical support, solution evaluation, project commissioning, troubleshooting, customer training, and after-sales technical support. You will support applications such as 3D bin picking, robotic part localization and assembly, machine tending, and palletizing/depalletizing, while helping international customers implement reliable automation solutions.
Pre-Sales Technical Support
Communicate with overseas customers and distributors in English to understand technical requirements and application scenarios.
Support solution feasibility assessments, product demonstrations, technical presentations, and product selection.
Prepare English technical proposals, application documentation, and technical attachments for quotations.
Work closely with international sales teams to identify technical risks and support business development.
Support the commissioning and delivery of 3D vision-guided robotic applications, including bin picking, positioning and assembly, and machine tending.
Perform remote troubleshooting and on-site technical support to ensure successful project implementation and customer acceptance.
Identify and resolve common issues related to 3D vision, point cloud processing, calibration, robot communication, and system integration.
Track technical issues through resolution and document solutions for future reference.
Work with mainstream industrial robots to perform basic robot teaching, simple program modifications, and communication debugging.
Assist with hand-eye calibration, coordinate system alignment, robot positioning, and vision-guided motion integration.
Collaborate with customers and system integrators to improve application performance and system stability.
Deliver online and on-site technical training in English for overseas customers and distributors.
Prepare English user manuals, FAQs, troubleshooting guides, and training materials.
Contribute to standardized commissioning procedures and application case libraries.
Collect overseas customer feedback, technical issues, and product enhancement requests.
Communicate field requirements and troubleshooting findings to China-based R&D and product teams.
Assist with software updates, product validation, and the implementation of technical improvements.
Respond to customer technical requests and coordinate remote support across time zones.
Undertake short-term international travel when required for commissioning, customer training, and critical issue resolution.
Your profile
1. Education & Experience
Chinese nationality is required.
Master's degree or above in Automation, Robotics, Control Engineering, Machine Vision, Mechatronics, Measurement and Control, Electronic Information Engineering, or a related engineering discipline.
2-3 years of relevant hands-on experience in industrial 3D vision, robotic applications, machine vision integration, or automation project implementation.
Practical experience in industrial 3D vision-guided robotics projects is strongly preferred.
2. Technical Skills
Understanding of 3D vision technologies, including structured light, Time-of-Flight (ToF), or stereo vision cameras.
Familiarity with hand-eye calibration, 6D pose estimation, point cloud processing, coordinate transformations, and unstructured bin-picking applications.
Basic knowledge of industrial communication protocols such as TCP/IP and PROFINET.
Familiarity with mainstream industrial robots and the ability to perform basic teaching, simple programming modifications, and debugging.
Ability to troubleshoot common issues involving vision systems, robot communication, calibration, and system integration.
3. English Communication
Fluent English in speaking, listening, reading, and writing.
Ability to independently communicate technical requirements, explain solutions, and participate in technical meetings with overseas customers.
Ability to prepare technical documentation and deliver customer training in English.
4. Personal Attributes
Strong hands-on troubleshooting and problem-solving skills.
Good communication and cross-cultural collaboration abilities.
Willingness to work closely with international sales, customers, distributors, and China-based R&D teams.
Willingness to travel internationally for short-term project assignments.
About Us About Hikrobot Hikrobot is a global leader in
machine vision and autonomous mobile robot (AMR) solutions , committed to enabling intelligent automation across manufacturing, logistics, and intralogistics industries worldwide. As a core subsidiary of
Hikvision , Hikrobot leverages strong R&D capabilities, large-scale engineering experience, and a global service network to deliver reliable, high-performance industrial automation solutions.
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Product & Project Technical Support Engineer (mandarin) – 3D Vision-Guided Robotics in Hoofddorp werkgever: Hikrobot
Hikrobot is een uitstekende werkgever die een dynamische en internationale werkomgeving biedt voor de rol van Inventory & Logistics Coordinator. Met een sterke focus op persoonlijke groei en ontwikkeling, biedt het bedrijf uitgebreide opleidingsmogelijkheden en een cultuur van samenwerking en innovatie. Werken bij Hikrobot in Nederland betekent deel uitmaken van een toonaangevend team dat zich inzet voor intelligente automatisering, met aantrekkelijke voordelen zoals flexibele werktijden en een stimulerende werksfeer.
