As a Guerlain Beauty Consultant, you are a true ambassador of the brand. Under the supervision of the Counter Manager, your mission is to drive sales performance while delivering an exceptional and personalized client experience.
You embody Guerlain’s values in every interaction and contribute to building strong, long-lasting relationships with clients, ensuring both brand loyalty and business grow
Sales & Client Experience
Advise, demonstrate, and sell Guerlain products to clients, delivering a luxury and personalized experience
Achieve daily, weekly, and monthly sales targets (sell-out)
Build and maintain strong client relationships to increase loyalty and repeat business
Proactively approach clients and increase direct contact to grow the customer base
Anticipate client needs and provide tailored beauty solutions
Ensure the highest level of customer service at all times
Brand Representation & Merchandising
Act as a brand ambassador, consistently reflecting Guerlain’s image, values, and service standards
Follow and execute Guerlain merchandising guidelines to ensure optimal brand visibility
Maintain the counter to the highest standards (cleanliness, organization, and presentation)
Ensure testers are available, clean, and in perfect condition
Respect and apply grooming guidelines at all times
Business & Counter Support
Contribute actively to achieving the counter’s overall performance and KPIs
Monitor stock levels, especially bestsellers, and report needs proactivelySupport the Counter Manager in daily operations and reporting when required
Provide feedback on client behavior, market trends, and competitor activities
Assist in the execution of in-store animations and events
Team Contribution
Support and collaborate with team members to ensure a positive and high-performing environment
Share product knowledge and best practices with colleagues and temporary staff
Participate actively in trainings and continuously develop product and sales expertise
ROLE IN THE ORGANIZATION:
Reports to: Counter Manager (operational) / Retail Manager
Collaborates with: Counter team, Training team, Sales Support, Trade Marketing, Customer Service
PERFORMANCE IS EVALUATED BASED ON: Quantitative:
Achievement of sales (sell-out) targets
Growth in revenue and market share
Key retail indicators (e.g., average basket, items per transaction)
Qualitative:
Customer service excellence
Brand representation and grooming standards
Merchandising execution
Quality of reporting and feedback
WORKING CONDITIONS:
Full-time position (5 days per week)
Flexible availability from Monday to Sunday (with planned days off)
MAIN CHALLENGES:
Fast-paced retail environment
High expectations in service and product expertise
Consistently achieving sales targets
Balancing operational tasks with client experience
Minimum MBO level (or equivalent)
Make-up artistry training (commercial application) and/or beautician certification
Minimum 2–3 years of experience in retail, preferably in cosmetics or luxury
Strong sales and customer service mindset
Excellent communication and interpersonal skills
Ability to build relationships and engage clients naturally
Basic knowledge of digital tools and reporting systems
Fluent in Dutch (mandatory, spoken and written)
Good command of English
Personal Qualities
Passion for beauty and luxury retail
Proactive and hands-on attitude
Flexible and adaptable (including weekends and varied schedules)
Team player with the ability to work independently
Eager to learn and continuously improve
Energetic, engaging, and client-focused
#J-18808-Ljbffr
Beauty Consultant Amsterdam Part Time 0.6 Fte werkgever: Guerlain
GUERLAIN biedt een inspirerende werkomgeving in Nederland waar creativiteit en innovatie centraal staan. Als werkgever stimuleren we persoonlijke groei en ontwikkeling, met uitgebreide opleidingsmogelijkheden en een sterke focus op teamwork. Werken bij GUERLAIN betekent deel uitmaken van een prestigieus merk dat luxe en schoonheid combineert, met unieke kansen om impact te maken in de dynamische wereld van beauty.
