Customer Support Representative (Dutch) - Relocation in Barcelona
Job Openings Customer Support Representative (Dutch) - Relocation in Barcelona About the job Customer Support Representative (Dutch) - Relocation in Barcelona
Grow-Talent.com is working with a leading Outsourcing/BPO company that is looking to recruit a Dutch speaking Customer Support Representative for their Barcelona office. Position: Customer Support Representative Location: Barcelona, Spain Employment type: Full-time. DUTIES AND RESPONSIBILITIES: Handle incoming customer inquiries (via phone, email, chat, or automated alerts) and address user needs efficiently Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications Escalate any potential service issues to the senior team members, as needed. Adhere to all project processes and procedures Ensure compliance with the contractual SLA Provide coverage for other Agents in their absence, whether within the same team or across different teams Collaborate with the team on specific projects, when requested Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records Participate in regular team meetings Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction. REQUIREMENTS: Native / fluent in Dutchboth verbal and written. Proficiency in English (minimum B2 level) A minimum of 1 year of customer service experience is required experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary Strong aptitude for working in a customer service environment Excellent customer care skills, with the ability to listen to and understand customer needs Capable of taking ownership of calls and progressing them to resolution or escalating them when needed. OFFER: Excellent remuneration package based on experience, skills and performance Higher salary from the 7th month Working schedule: Monday to Friday, 08:00 AM - 05 PM Be part of a dynamic and creative team with positive and friendly atmosphere 23 working days of paid annual leave Guidance and tools to reach your full potential.
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Customer Support Representative (Dutch) - Relocation in Barcelona in Amsterdam werkgever: Grow-Talent.com
Als Cloud Solutions Specialist bij een toonaangevend BPO-bedrijf in Malaga, profiteer je van een stimulerende werkomgeving met een internationale teamcultuur. Je krijgt niet alleen een aantrekkelijk salaris en prestatiebonussen, maar ook volop kansen voor persoonlijke en professionele groei binnen de snelgroeiende cloudsector. Met ondersteuning voor verhuiskosten en een focus op samenwerking, biedt deze rol een unieke kans om je carrière naar nieuwe hoogten te tillen in een dynamische omgeving.
