Customer Support Agent (Dutch) - Relocation in Lisbon
Job Openings Customer Support Agent (Dutch) - Relocation in Lisbon About the job Customer Support Agent (Dutch) - Relocation in Lisbon
Grow-Talent.com is working with a leading multinational technology business that is looking to recruit a Dutch-speaking Customer Support Agent for their office in Lisbon. The successful employee would support customers who own a premium membership of a streaming platform. Position: Customer Support Agent Location: Lisbon, Portugal Employment type: Full-time.
DUTIES AND RESPONSIBILITIES: Communicate with customers using various channels (telephone, email and chat) Ensure customer satisfaction and provide professional customer support Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow Identify the issue the client is facing, troubleshoot and provide the solution Identify when the issue should be re-assigned to another department or more senior representative Collaborate with other specialists to solve or properly close help tickets Document each action taken and categorize cases and possible bugs, so that our engineering team can address them Maintain and update all job-related administrative forms REQUIREMENTS: Native/fluent in Dutch, both oral and written. Fluent in English (at least B2 level) Possess excellent writing and verbal communication skills to simplify technical language for non-technical users
Resourceful and stress resilient personality that can adapt and remain calm in all situations Ability to meet tight deadlines with minimum supervision and in timely manner Ability to work independently, while being team player at the same time No previous experience within contact center required OFFER: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Shifts on weekly rotation with colleagues covering line opening hours from Mon-Sat between 7AM and 7PM Private health insurance Yearly performance bonus Relocation allowance and assistance in finding accommodation
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Customer Support Agent (Dutch) - Relocation in Lisbon in Amsterdam werkgever: Grow-Talent.com
Als Cloud Solutions Specialist bij een toonaangevend BPO-bedrijf in Malaga, profiteer je van een stimulerende werkomgeving met een internationale teamcultuur. Je krijgt niet alleen een aantrekkelijk salaris en prestatiebonussen, maar ook volop kansen voor persoonlijke en professionele groei binnen de snelgroeiende cloudsector. Met ondersteuning voor verhuiskosten en een focus op samenwerking, biedt deze rol een unieke kans om je carrière naar nieuwe hoogten te tillen in een dynamische omgeving.
