Commercial Support Officer (IPT) in Papendrecht

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The Commercial Support Officer maintains a strong working relationship with the customer and to provide administrative and reporting support to the Commercial Account Manager ensuring that the customer’s needs are effectively managed by the business. The Commercial Support Officer will focus on the specific aerospace programmes. Job Responsibilities

Contract Management: To interface and highlight to the business the need to adhere to its contractual obligations and inform customers of GKN's contractual limits; Manage cash tracking and ensure timely payment from customers within agreed terms; Adhere to processes and procedures; Preparation of contractual quotations and claims including ad hoc non recurring invoices in line with sign off procedures; Responsible for obtaining EUU/EUS to ensure export compliance. Relationship Management : Support customer review meetings and dispute resolution with customers as appropriate; Support the monitoring of performance, delivery and quality performance issues and recoveries and elevate as appropriate; Receive customer initiatives, requests and communications. Order Book, Demand & Sales Management: Responsible for administrating orders from customers in accordance with the agreed contract and loading sales orders Responsible for raising invoices in line with contract terms where appropriate Change Management: Preparation of data and support to modification claims and quotations Implement commercial contracts for change as appropriate Bid and Proposal Management: Prepare quotations in line with sign off procedures including the population of a pricing model Any other reasonable duties Job Qualifications

Proven experience in customer relationship management, contract management, and demand forecasting Strong negotiation skills and ability to manage multiple stakeholders Excellent communication and interpersonal skills Ability to analyze and interpret financial data related to P&L and budgeting Familiarity with commercial proposal writing and business modeling Travel to other GKN locations and customers Qualification in business studies or contract law would be preferable What we’ll offer?

The role is in Grade J, according to the CLA Metalektro and of which salary is dependant on your experience and qualifications. 8% holiday allowance, 40 paid holidays for full-time employment in line with the Collective Labor Agreement Metalektro (27 holidays and 13 ADV days), An excellent pension scheme (PME) and travel allowance, A pleasant and informal working environment, in which we work together to achieve the best result for our customers. Next to a competitive package, we will offer you a world of opportunities: we want to see your career fly! We will support your career progression by providing you with learning and development opportunities. Diversity Inclusion and Belonging (DIB) As a global engineering company, innovation is what differentiates us from our competitors and is central to our success. A balance of cultures, ethnicities and genders help bring new ideas and creativity to GKN. We need people of different backgrounds, with different skills and perspectives to spark originality, imagination and creativeness in our teams around the world. GKN is an equal opportunity employer. We treat all our employees and applicants fairly and are committed to ensuring that there is no discrimination or harassment against any employee or qualified applicant on the grounds of age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status or any other characteristic protected by law.

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