Cloud Sales Executive in Nederland

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration.

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Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.As an AI and Experience Orchestration Director focused on the Genesys native AI and Experience Orchestration portfolio, you will bring innovative solutions to Genesys core account teams and our clients.Joining Genesys means becoming part of a global team that is redefining how companies engage with our customers while fostering a collaborative and inclusive culture.Key responsibilities include (but not limited to):Demonstrate advanced expertise in AI and lead detailed discussions with technical and business stakeholdersEngage confidently with senior and C-level leaders and orchestrate complex opportunities across internal and external teamsInfluence and guide deal strategy, partnering closely with account executives to support territory planning, pipeline creation, opportunity progression, and forecastingDrive field execution of programs across the Genesys AI portfolio including sales campaigns and enablement initiativesServe as a trusted subject matter expert and model best practice sales motions that elevate capability across the wider teamProvide hands on support for positioning, presentations, pricing, proposals, and other key materials related to Genesys AI and Experience OrchestrationLead customer workshops that shape AI use cases, prioritisation frameworks, and pilot opportunitiesAct as the voice of the customer by capturing insights and partnering with cross functional teams in marketing, product, customer success, and professional servicesIdentify strategic priorities and develop AI led opportunity pathways aligned to customer objectivesAd-hoc duties as required by managementKey Cultural Values (how we do it): Embrace Empathy: As a specialist sales team, we are strategic partners to our colleagues (primarily AEs and sales managers) and to Genesys clients.

We are team players in everything we do.

Customer Success and Professional Services) to deliver results.

We stay in formation by speaking the language of MEDDPICC, being highly aware of and deeply involved in what’s happening in our assigned territories, and adding value at every turn with our perspective, presence, and work products.

Strong subject matter expertise in AI, pre sales, and customer experience technology with excellent verbal and written communication skillsExperience in sales overlay, specialist, or subject matter expert functions10 to 12 years of experience in software, cloud, or AI related rolesProven capability in AI powered customer experience and conversational AI solutionsAbility to influence without direct authority and collaborate effectively with colleagues to drive outcomesExperience coordinating and executing AI proofs of conceptAbility to create effective territory and account strategies that support growth objectivesStrong critical thinking, problem solving, and communication skillsEffective presentation skills with the ability to serve as a compelling subject matter expertAbility to manage multiple concurrent work streams and support numerous in flight opportunities across teamsDesirable Skills:Experience selling leading AI solutions for customer experience or contact centre transformationWorking at GenesysAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide.

A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.Our Talent Acquisition team reviews your application with the hiring team.A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.Next, you'll meet the hiring manager and other members of the interview team.After interviews are complete, our team will follow up with the final steps.Every application is reviewed by a person.

Response times may vary by role and location, but our team will keep you informed throughout the process.Employee ReferralIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control.

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