We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.
Regional Aftersales Manager – Benelux Location: Amsterdam, the Netherlands
About The Role We are looking for a results-driven Regional Aftersales Manager to lead and develop our aftersales operations across the Benelux region. You will be responsible for strengthening our service network, improving customer satisfaction, and ensuring high standards of service quality and operational efficiency.
Key Responsibilities
Develop and implement regional aftersales strategies and business plans.
Build, manage, and optimize the authorized dealer and service partner network across Benelux.
Monitor service performance, customer satisfaction, and aftersales KPIs, driving continuous improvement.
Oversee spare parts availability, warranty management, technical support, and service quality.
Collaborate with Sales, Logistics, Technical, and HQ teams to resolve issues and enhance the customer experience.
Manage regional aftersales budgets, reporting, and compliance with company standards and local regulations.
Requirements
Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
At least 8 years of experience in automotive aftersales, dealer network management, or service operations.
Strong understanding of aftersales processes, including warranty, spare parts, and customer service.
Excellent communication, analytical, and stakeholder management skills.
Fluent in English and Mandarin; Dutch and/or French is an advantage.
Willingness to travel regularly across the Benelux region.
What We Offer
Competitive remuneration package.
A fast-paced dynamic environment in a successful international organization.
International exposure with the chance to adapt locally and make a difference.
Growth potential.
#GeelyEurope
Geely’s mission is to create a smart mobility experience that exceeds user expectations, become a tech-driven global auto company and the most competitive and respectable Chinese auto brand in the world.
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Regional Aftersales Manager - Benelux (Chinese Speaking) in Amsterdam werkgever: Geely Auto Europe
Bij Geely BeNeLux bieden we een stimulerende werkomgeving waar jonge talenten en ervaren professionals samenwerken aan innovatieve mobiliteitsoplossingen. Onze cultuur is dynamisch en gericht op samenwerking, met volop mogelijkheden voor persoonlijke groei en ontwikkeling binnen een internationale context. Werken bij ons betekent deel uitmaken van een organisatie die zich inzet voor kwaliteit en duurzaamheid in de auto-industrie, met een competitief salaris en de kans om een verschil te maken in de lokale markten van België, Luxemburg en Nederland.
