Senior Manager, Operations & Commercial Excellence Location:
Amsterdam, Netherlands
RM1002
We are partnering exclusively with a leading Private Equity-backed enterprise software group to appoint a
Senior Manager, Operations & Commercial Excellence . This is a high-priority, Group-wide position focused on strengthening revenue predictability, installed-base monetisation and commercial execution across a complex environment incorporating SaaS, term licensing, maintenance, hosting and professional services.
Reporting into the Head of Group FP&A, with sponsorship from the CFO and CEO, the Senior Manager will build and manage the operational link between customer contracts, product entitlements, CRM, implementation, activation, invoicing, renewals, pricing and ARR reporting. This is a hands-on commercial operations leadership role focused on driving execution, accountability and measurable improvements across the end-to-end revenue lifecycle.
Key responsibilities
Establish a reliable Group-wide customer and contract register covering commercial terms, renewal windows, notice periods, pricing provisions and product entitlements
Build and manage a rolling 24-month renewal calendar with clear milestones, early-warning indicators, accountable owners and escalation processes
Track signed-but-not-live contracts, implementation dependencies, go-live dates, billing commencement and the activation of contracted ARR
Identify missed indexation, underbilling, unbilled contractual entitlements, pricing inconsistencies and potential revenue leakage
Coordinate recovery and improvement plans with Sales, Account Management, Delivery, Billing, Legal and Finance
Lead monthly business-line reviews covering renewals, activation, pipeline conversion, pricing, retention, upsell, cross-sell and overdue actions
Produce concise exception reporting that drives clear ownership, follow-through and timely escalation
Strengthen data ownership, controls and operational handoffs across CRM, contract, billing, ERP and data warehouse environments
Support the implementation of a consistent Group revenue taxonomy, Contract and Product Master, Revenue Cube and ARR Snowball
Harmonise commercial processes and data standards across existing businesses and future acquisitions
Candidate profile
Significant hands-on experience within Revenue Operations, Commercial Operations or installed-base management in a complex enterprise B2B software environment
Strong exposure to recurring and mixed revenue models, ideally including SaaS, term licensing, maintenance, hosting and professional services
Demonstrable experience improving renewal discipline, revenue activation, pricing execution, contract governance or revenue retention
Track record of identifying and resolving revenue leakage, missed indexation, underbilling or unbilled contractual entitlements
Strong understanding of customer contracts, commercial economics and the end-to-end contract-to-revenue lifecycle
Confident working cross-functionally with Sales, Account Management, Customer Success, Delivery, Legal, Billing, FP&A and senior business leaders
Strong CRM and data capability, with experience of Salesforce, HubSpot or comparable platforms
Advanced Excel or BI capability and a strong understanding of ARR, GRR, NRR, renewals and revenue bridge concepts
Highly organised and able to independently structure work, set priorities, track actions and escalation risks early
Hands-on, proactive and commercially minded, with the ability to operate effectively despite fragmented data, incomplete systems and limited resources
Experience within a Private Equity-backed, transformation-led or similarly high-performance environment would be advantageous
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