In één oogopslag
- Taken: Leid en coach een team van Applications Engineers in Europa voor optimale technische service.
- Bedrijf: Extron Europe, een toonaangevende speler in AV-technologie.
- Voordelen: Competitief salaris, internationale ervaring en professionele ontwikkeling.
- Overige informatie: Dynamische werkomgeving met mogelijkheden voor groei en ontwikkeling.
- Waarom deze baan: Maak impact door technische oplossingen te bieden aan klanten en resellers.
- Kwalificaties: Ervaring in A/V, sterke communicatieve vaardigheden en leiderschapservaring.
Het verwachte salaris ligt tussen 60750 - 74250 € per jaar.
Manage and coach all Europe Applications Engineers in her/his team, ensuring the best technical service is provided for Extron’s customers.
Manage all goals and objectives pertaining to the sales technical sales.
Manage on a project basis, escalated technical issues, commissioning, or design projects.
Pre-sales:
- Manage the Applications Engineers support to Sales Management and Resellers in the pre-sales process.
- Ensure the right support is provided to Sales Managers and Technical Sales/Account Managers with large designs, tenders, and quotes.
- Ensure the Applications Engineers are proactively following up on smaller designs, tenders and advise/promote on products.
- Monitor the follow-up on projects to ensure it is done adequately.
After-sales:
- Manage the Applications Engineers support to resellers.
- Ensure the right support is provided while troubleshooting.
- Ensure the right procedures are followed by the application engineers within the RMA process.
- Evaluate the success rate of the Applications Engineers' technical support.
- Evaluate the success rate of the Applications Engineers' provided project support.
- Monitor and provide all required support to resolve issues causing customers to be unhappy with products or services.
- Manage on-site commissioning support for projects that require this.
Training:
- Manage the training requirements of the Applications Engineers individually or as a group.
- Train or resource training Applications Engineers to ensure they can provide technical design and support efficiently on current products and technologies.
- Train or resource training Applications Engineers to ensure they can provide technical design and support efficiently on newly released products and technologies.
- Train and/or retrain Applications Engineer(s) based on the evaluation of the technical and design support provided.
Product development:
- Inform product development through the standard processes about required products or product improvements needed for complying with tenders or enhancing system designs.
Personal Responsibilities:
- She/he should be able to perform all the functions of an Extron Applications Engineer, at the highest level, as described in the Extron Applications Engineer job description.
- She/he needs to make all efforts to stay up to date with new technologies.
Must Have Skills:
- Strong and practical A/V experience in the field either with an A/V manufacturer or at a reseller in a technical position that involves managing, system design, programming, and commissioning of AV, AV control, and AV over IP systems.
- Experience working in an international environment and being able to travel.
- Ability to manage stressful environments and situations and to guide processes towards a solution.
- Strong attention to detail, highly organized, computer literate.
- Strong experience with managing technical staff in AV integration.
- Well-developed training skills and experience to conduct technical training.
- Excellent communication skills (verbal and in writing) in English.
- Ability to work well in a fast-paced professional office environment.
- The ability to operate self-directed and proactively on given tasks.
Technical Services Manager - Europe werkgever: Extron
Extron Europe is een uitstekende werkgever die zich richt op het bieden van hoogwaardige technische ondersteuning aan klanten in de AV-industrie. Met een sterke focus op persoonlijke ontwikkeling en training, biedt Extron medewerkers de kans om hun vaardigheden te verbeteren en door te groeien binnen een dynamische en internationale werkomgeving in Amersfoort. De collegiale en ondersteunende werkcultuur stimuleert samenwerking en innovatie, waardoor medewerkers zich gewaardeerd en gemotiveerd voelen.
