Product & Project Technical Support Engineer – 3D Vision-Guided Robotics Acts as the technical bridge between global customers, integrators, distributors, and R&D. Supports the full lifecycle of industrial 3D vision and robot‑guided automation (bin picking, localisation, assembly, machine tending, palletising), spanning pre‑sales, feasibility, commissioning, troubleshooting, and training.
Key Responsibilities
Assess feasibility, lead tech demos/workshops, recommend configurations, prepare proposals, and evaluate technical risks with sales teams.
Manage on‑site/remote commissioning and debug issues in 3D vision, calibration, point‑cloud processing, 6D pose estimation, and robot communication. Track issues to resolution and support handover.
Perform robot teaching, program modifications, hand‑eye calibration, coordinate alignment, and communication setup on mainstream platforms to optimize cycle time and accuracy.
Deliver technical training, create user manuals/FAQs/troubleshooting guides in English, build standardised commissioning procedures, and log project lessons learned.
Channel customer feedback and field issues to R&D/Product teams, assist with software/firmware updates, and validate field improvements.
Requirements
Master’s degree+ in Automation, Robotics, Mechatronics, Control/Electronic Engineering, Machine Vision, or related field.
2–3 years of hands‑on experience in industrial 3D vision, robot‑guided applications, machine‑vision integration, or automation delivery.
3D imaging technologies (Structured light, ToF, Stereo vision).
Hand‑eye calibration, 6D pose estimation, point‑cloud processing, coordinate transformations, and bin picking.
Industrial communication protocols (TCP/IP, PROFINET) and basic industrial robot teaching/programming.
System‑wide troubleshooting across vision, robotics, calibration, and integration.
Fluent English and professional Mandarin (Required).
Open to short‑term international travel.
Preferred Qualifications
Direct experience with 3D bin picking, 3D camera‑robot integration, point‑cloud algorithms, machine tending, or assembly.
Familiarity with major robot brands (ABB, FANUC, KUKA, Yaskawa, UR, etc.).
Experience with PLCs, industrial fieldbus/Ethernet systems, and customer technical training.
Previous work with system integrators, automation distributors, or international projects.
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Technical Support Engineer in Amsterdam werkgever: European Tech Recruit
Als System Validation Engineer bij ons innovatieve technologiebedrijf krijg je de kans om te werken aan geavanceerde embedded communicatiesystemen in een dynamische en collaboratieve omgeving. We bieden uitstekende groeimogelijkheden, een cultuur van continue verbetering en de mogelijkheid om je vaardigheden in hardware/software-integratie en validatie verder te ontwikkelen. Bovendien ligt ons kantoor in een bruisende regio, wat zorgt voor een inspirerende werkomgeving met toegang tot diverse netwerkmogelijkheden.
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