Empiric has received an exciting opportunity for an Onsite Support Engineer to provide hands-on IT support within a dynamic, business-critical technology environment.
You will be responsible for delivering onsite and remote support across end-user computing, desktop infrastructure, mobile devices, and meeting room technologies. Working closely with Infrastructure, Network, Security, Server, and Workplace teams, you will play a key role in maintaining reliable IT services and ensuring a high-quality end-user experience.
You will act as a primary onsite IT contact, managing incidents and service requests while supporting technology refresh initiatives, device lifecycle management, and day-to-day infrastructure operations.
You will:
Provide onsite and remote support for Windows laptops, desktops, and peripherals, troubleshooting hardware, software, operating system, and application-related issues
Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and the wider Office suite
Perform device installations, replacements, upgrades, and asset management activities
Support and troubleshoot Apple iPhone and iPad devices, as well as Android smartphones and tablets
Configure and troubleshoot email, Microsoft Teams, VPN, and mobile applications
Support device enrolment and management through Microsoft Intune and other Mobile Device Management (MDM) solutions
Provide technical support for Microsoft Teams Rooms and video conferencing technologies
Troubleshoot meeting room equipment, including displays, cameras, microphones, speakers, and collaboration devices
Conduct pre-meeting checks and provide executive meeting support when required
Coordinate with AV vendors to resolve complex issues and support maintenance activities
Provide onsite hands-and-feet support for Infrastructure, Network, Security, Server, and Workplace teams
Perform cable patching, equipment installations, device replacements, and connectivity validation
Act as the primary onsite IT contact for end users, ensuring incidents and service requests are handled efficiently
Manage incidents and service requests through ServiceNow or equivalent IT Service Management (ITSM) tools
Ensure SLA compliance and timely ticket resolution while maintaining accurate asset and Configuration Management Database (CMDB) records
Participate in site audits, technology refresh projects, and continuous improvement initiatives
Experience / Skills needed
Strong experience in an Onsite Support Engineer, Desktop Support Engineer, Deskside Support Engineer, or similar IT support role
Strong knowledge of Windows 10/11 operating systems and desktop hardware troubleshooting
Experience supporting Microsoft 365 applications, including Teams, Outlook, and OneDrive
Hands-on experience supporting Apple iPhone/iPad devices and Android smartphones/tablets
Knowledge of Microsoft Intune and Mobile Device Management (MDM) solutions
Experience supporting Microsoft Teams Rooms, AV equipment, and video conferencing technologies
Basic networking knowledge, including LAN, Wi-Fi, TCP/IP, and VPN connectivity
Familiarity with ServiceNow or similar ITSM ticketing platforms
Understanding of hardware troubleshooting, device deployment, asset lifecycle management, and CMDB record maintenance
Strong customer service and communication skills, with the ability to support users at all levels of the organisation
Ability to prioritise incidents, manage competing requests, and work effectively within an onsite IT support environment
A proactive, hands-on approach to troubleshooting, problem-solving, and service improvement
This opportunity offers the chance to support a broad range of end-user technologies within a collaborative IT environment, working alongside specialist infrastructure and workplace teams to maintain reliable services and deliver an excellent user experience.
Kai Withers
kai.withers@empiric.com
MOBI: +447585275914
W: www.empiric.com
Empiric is one of the fastest-growing technology and transformation recruitment agencies, specialising in data, digital, cloud, and security. We supply technology and change recruitment services to businesses looking for contract and permanent professionals. We are committed to delivering more female candidates and those from minority backgrounds and to helping address the gender and diversity imbalance within the tech sector.
Empiric Solutions is acting as an Employment Agency in relation to this vacancy.
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Onsite Support Engineer in Amsterdam werkgever: Empiric
Als Software Metrics Officer bij ons bedrijf krijg je de kans om te werken in een dynamische en innovatieve omgeving waar data-analyse en continue verbetering centraal staan. We bieden een stimulerende werkcultuur die samenwerking en professionele groei bevordert, met toegang tot trainingen en certificeringen die je vaardigheden verder ontwikkelen. Onze locatie biedt niet alleen een inspirerende werkomgeving, maar ook flexibele werkopties en een sterke focus op werk-privébalans, waardoor je een waardevolle bijdrage kunt leveren aan ons team en tegelijkertijd je persoonlijke doelen kunt nastreven.
