The Role
As Customer Service Representative (CSR) you understand internal and external customer needs, provide insights and deliver exceptional customer service in line with our standards. As primary contact for our customers you will not only be responsible for the entire Order To Cash process but also manage customer inquiries and feedback. You partner with internal stakeholders, such as Sales, Product Management, Planning and Logistics to deliver results consistent with the business strategy. Because the product portfolio is diverse and complex, your priorities will change daily. Location: Rotterdam, The Netherlands. Office days from Monday - Thursday, Friday optional working from home. Responsibilities
As a Customer Service Representative, you are open-minded, resilient and proactive, thriving on challenges and in multicultural environments. As part of our Care Solutions business, you will support customers managing technically complex products and supply chains, coordinating closely with commercial, supply chain, logistics, and technical teams to provide accurate information, resolve order and delivery issues, and deliver reliable service in a safety- and compliance-focused environment. You adapt your approach to individual customer needs, manage expectations and relationships expertly, and proactively persuade stakeholders while applying a logical, efficiency-driven mindset to deliver tailored solutions for our customers. Qualifications
Bachelor’s Degree or equivalent. Previous experience in Customer Service, Supply Chain or Internal Sales in an International environment is preferred. Experience with SAP / ERP and CRM (SalesForce) system is a pre. Knowledge of Customer Service/O2C as well as Logistics and Global Trade & Compliance processes Excellent communication skills; fluent in English is required, both verbal and written. Additional EU language is preferred. Good analytical skills.
#J-18808-Ljbffr
Customer Service Representative - Care Solutions in Rotterdam werkgever: Eastman Chemical B.V.
Bij Eastman bieden we een stimulerende werkomgeving waar klantgerichtheid en samenwerking centraal staan. Als Customer Service Representative krijg je de kans om je vaardigheden te ontwikkelen in een dynamische, internationale setting, met volop mogelijkheden voor persoonlijke groei en professionele ontwikkeling. Onze cultuur is open en inclusief, waardoor je je kunt aanpassen aan de diverse behoeften van onze klanten en bijdraagt aan ons gezamenlijke succes.
Contactgegevens:
Recruitmentteam van Eastman Chemical B.V.
