Servicedesk Employee in Gennep

Heijen | €2,607 – €4,164 | Full-time | On-site | TFT

Are you ready to take the next step in your IT career? As a Servicedesk Employee at Arvato in Heijen (Gennep) , you will have the opportunity to develop your technical skills, gain experience in an international logistics environment and grow both professionally and personally. You will be part of the IT team, supporting colleagues across different departments and helping them work efficiently by resolving technical issues. With a varied range of IT requests and the opportunity to learn on the job, this role offers a solid foundation for your further development.

YOUR TASKS

As a Servicedesk Employee, you are the first point of contact for internal and external users with IT-related questions and issues. You help colleagues find solutions, handle common requests and ensure that more complex issues are referred to the right department or supplier. By working closely with users and IT colleagues, you contribute to reliable IT support across our operations.

Your responsibilities include:

Acting as the first point of contact for IT-related questions and incidents;

Registering and handling requests, resolving approximately 70% of regular IT inquiries and escalating unresolved cases to the appropriate department or supplier;

Providing on-site support by regularly visiting different departments;

Setting up and installing end-user hardware and software;

Performing minor standard changes and service requests;

Providing remote support and assisting with Microsoft network support;

Monitoring the progress of requests and ensuring colleagues receive accessible, friendly and effective support;

Building your knowledge of IT systems, processes and support activities through daily practice and collaboration with colleagues.

You will be based in Heijen (Gennep), with occasional visits to our other locations in the Netherlands.

WHAT DO WE OFFER?

At Arvato, you will work in an international and dynamic environment where you can continue to develop your IT knowledge and skills. You will gain hands-on experience, work with different users and technical challenges, and have opportunities to grow within a company that continues to develop its logistics operations.

We offer:

A gross monthly salary between €2,607 and €4,164, based on 40 hours per week;

Time-for-time arrangement;

25 vacation days;

Additional time-off options: buy up to one extra week and 3 extra ‘sick-free’ days;

Company laptop and phone;

Travel allowance;

An interesting pension plan;

Discount on gym membership and bike plan;

Team events and activities;

Opportunities for professional development and career growth within an international organization.

You start with a temporary contract, with the possibility of a permanent contract.

You must have the legal right to work in the Netherlands when you apply.

YOUR PROFILE

You are curious about IT, enjoy solving technical problems and get satisfaction from helping others. You are eager to learn, work accurately and take a proactive approach to supporting end users. You can work independently while also knowing how to collaborate with colleagues when a problem requires additional expertise.

In addition, you bring:

A completed MBO-level education in IT;

Knowledge of Windows and the Microsoft Office suite;

Familiarity with Microsoft Active Directory;

Experience with remote support and Microsoft network support;

A service-oriented attitude and good communication skills;

The ability to work accurately and manage IT requests in a structured way;

A willingness to learn and further develop your technical knowledge;

English is required, Dutch an advantage.

Microsoft certifications are an advantage. Knowledge of TOPdesk is a plus.

WHAT’S NEXT?

Our process is simple and fast:

Phone call with the recruiter;

First interview on site;

Online assessment from home;

Second interview on site;

Fast feedback.

Are you ready to develop your IT skills, support your colleagues and grow your career at Arvato? Apply now.

Job seekers should beware of unsolicited emails from anyone claiming to be a recruiter from Arvato, as job scams are becoming more common. These emails are intended to deceive potential applicants into providing personal information that may be used for criminal purposes.

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