HBO Internship: Data, AI & Process Improvement in Eindhoven

Job description

During this internship, you will get to know our department and its daily activities and explore how data and AI tools can help us work smarter and gain better insights into our processes. Your project will help us decrease the number of claims, which increases both customer satisfaction and team satisfaction. How will you do this?

You will learn how the team works by observing daily activities and talking to colleagues;

You will map out different work processes and identify opportunities for improvement;

You will explore how data and AI tools can make our daily work easier and provide better insights;

You will work with our databases and Microsoft applications and investigate recurring questions, topics, and patterns;

You will translate your findings into clear and visual insights, for example through analyses, dashboards, or other creative solutions;

You will have the freedom to come up with your own ideas and develop them further during your internship;

You will get the chance to not just come up with a project or idea, but to complete it from start to finish.

Your profile

You are:

Currently pursuing a technical Bachelor's degree with a focus on or affinity for Data, AI, IT, or process improvement;

Interested in data analytics, AI, and digital tools and enjoy exploring how new technologies can be applied to practical business challenges;

Equipped with strong communication and interpersonal skills. You are comfortable approaching colleagues, asking questions, and conducting interviews to understand how people and processes work together;

Independent, curious, and creative, and confident in bringing forward new ideas and solutions when you see opportunities for improvement;

Able to work in a structured and accurate way and able to clearly document processes, analyses, and conclusions;

Interested in developing your customer service, relationship management, and expectation management skills.

Department

Are you an independent, creative, and analytical Bachelor's student with a technical background who enjoys working with people and is excited about using data and AI to make processes smarter, more transparent, and more efficient? Within Marketing & Sales, the Truck Logistics department plays a central role in order processing and in coordinating the logistics processes related to the production and delivery of trucks. From quotation to delivery, Truck Logistics helps enable the production of all DAF products. Within Truck Logistics, Order Management is responsible for processing orders from markets around the world. The department is also involved in coordinating the management and logistics of produced vehicles. Having a clear understanding of our business processes is essential to effectively manage these activities and provide the right reports and insights. The Order Management team consists of a manager and 6 Order Consultants who process orders from markets worldwide. You will join a diverse but close team that is open to and curious about your ideas.

We offer

A look behind the scenes at a large, international organization;

You get a lot of freedom and responsibility. We are open to your initiatives and depending on the assignment, you will see your results on the work floor;

An experienced coach and mentor, from whom you can learn a lot and who is ready to help you further;

An internship allowance of € 375 gross (HBO) or € 450 gross (WO) per month on a full-time basis;

A travel allowance, if you do not possess a student travel product;

A housing allowance, if you temporarily rent a room near DAF.

Every intern gets the chance to participate in the . During this event, you get to meet other interns and find out more about DAF/PACCAR! Curious about how students experience their internship at DAF? Read stories from our former interns .