International guest service host (cruise ship ) in Amsterdam

International guest service host (cruise ship )

Full-time Assists all guests at the Guest Services Desk, but concentrates specifically on non-English speaking groups and individual guests with their special needs and requirements in their native languages so as to give them a full, first class cruise experience. In order to consistently exceed guest expectations and provide the highest levels of product and services. Reports to Guest Service Supervisor on a daily basis Intermediate to Advanced verbal and written level of English is required. Intermediate to Advanced verbal and written level in at least one other language such as German, Spanish, Russian, French or Italian is required. Intermediate knowledge of Microsoft Word, Excel, Micros and Fidelio Cruise is required. Must have at least one year management experience in Hotel and/or hospitality establishments; or in Guest Service related positions on board ships. EDUCATION

Two-year Associates degree or equivalent in Public Relations and/or Hotel management from a recognized hotel institution. ATTRIBUTES

Able to work independently Must be a quick and critical thinker, and a patient listener Able to speak publicly to large groups if necessary Customer Service/Guest Relations Oriented, Leadership Skills and Well Organized Passionate about hospitality and customer service driven Must have a professional appearance and good hygiene Respect for all co-workers and guests Pride in your work by creating positive energy, excitement and fun Able to work 7 days a week Demonstrate positive behaviors; smiling, being polite and courteous Able to develop a camaraderie with team members Ability to live in close quarters, share limited space with other cabin-mates

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