Customer Service Representative – Dutch speaker in Zwolle

Remote anywherein Greece or on-site in Athens. We are recruiting

Dutch-speaking Customer Service Representatives

to support customers of an international online travel platform.

In this role, you will assist customers with their enquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities

Providing customer support in Dutch and English via email, chat and phone;

Assisting customers with enquiries and resolving issues in a professional and timely manner;

Providing accurate information and guidance based on customer needs;

Identifying and addressing customer concerns, escalating more complex cases when necessary;

Maintaining high standards of customer service and customer satisfaction;

Following established procedures and quality guidelines.

Requirements

Dutch proficiency at C1–C2 level;

English proficiency at C1–C2 level;

Strong communication and problem-solving skills;

A customer-oriented approach and a professional attitude;

Ability to work independently and as part of an international team;

Willingness to complete the required training and onboarding process.

Location and Work Model Choose one of the following options:

Remote:

Work from anywhere in Greece after completing the initial onboarding process in Athens, Geeece

On-site:

Work from the company's office in Athens.

Salary

€1,500 gross per salary payment, paid 14 times per year.

Equivalent to approximately

€1,750 gross per month , averaged over 12 months.

Relocation Support For candidates relocating to Athens, the company offers:

Three weeks of hotel accommodation near the office during the initial relocation and training period;

Financial relocation assistance of up to

€300

towards flights or other relocation expenses.

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