Dutch-Speaking Customer Expert in Amsterdam

About the Role We are looking for a

Dutch-speaking Customer Expert

to join our team in

Athens, Greece .

In this role, you will act as a

key point of contact for business partners, travel agencies, and corporate clients , providing expert support related to bookings, ticketing, and travel services.

Most of your work will involve

email communication (80%) , with some

phone interaction (20%) , handling various partner requests and ensuring high-quality service.

Key Responsibilities

Provide product guidance and support on the use of internal tools and web portals.

Assist business partners with

booking changes, cancellations, and refunds .

Handle

ticket issuance and service bookings

through the ticketing system.

Process

manual refunds and special travel requests , including medical assistance.

Manage

group travel requests , including quotes and sales support.

Register

miles/loyalty points

and support

upgrade ticketing .

Process

name corrections and booking adjustments

accurately.

Support special requests and provide comprehensive ticket assistance.

Handle complex travel scenarios such as

voluntary booking changes and schedule adjustments .

Track and follow up on requests independently using multiple internal tools.

Requirements

Dutch language proficiency (C1 or near-native) .

English proficiency (B2 level)

for training and internal communication.

College degree , or

high school diploma with at least 6 months of customer service experience .

Strong

written communication skills

and a

customer-focused mindset .

Advanced

PC knowledge , including familiarity with

MS Office .

Ability to

multitask and manage complex requests efficiently .

Strong

attention to detail , especially for group booking support.

Typing speed of at least 25 words per minute with high accuracy .

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