German-Speaking Customer Service Agent – Bucharest, Romania in Amersfoort

Join an international customer service team in Bucharest. You will support German-speaking customers by phone, email and live chat, solve their issues, and find opportunities to recommend extra products and services. Key Responsibilities

Handle customer inquiries by phone, email and live chat in German Resolve issues with patience, empathy and a focus on solutions Identify and act on cross-selling and upselling opportunities Record all customer interactions accurately in the CRM Work with internal teams and **escalate complex cases when needed** Maintain high service quality and customer satisfaction Requirements

German at C1–C2 level, spoken and written English at B2 level minimum, for internal communication At least 6 months of phone-based sales or customer service experience (BPO voice experience preferred) A sales mindset and comfort with cross-selling and upselling Strong communication and active-listening skills Good computer skills and knowledge of MS Office Proactive, patient, empathetic and solution-oriented Based in Bucharest and able to commute to the Sector 4 office 3 days a week Available for full-time work What's on Offer

Competitive monthly net base salary Monthly hybrid work allowance Meal vouchers for each day worked, loaded monthly onto a Pluxee card Performance bonus based on customer satisfaction and service-quality KPIs Extra earnings from cross-selling and upselling 25% premium for the rare weekend or overtime shifts Permanent contract Multiple start dates available Training

1 week of training, Monday to Friday, 10:00–17:00 Working Hours

Monday to Friday, 09:00–18:00 On-site Monday to Wednesday, from home Thursday and Friday

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