A.I. Agent Solutions Engineer Conversed.ai in Amsterdam

Location: Remote first (flex office in Utrecht or Amsterdam) Company: Conversed.ai Employment: Full-time Required: command of the Dutch and English languages

ABOUT CONVERSED.AI Conversed.ai develops AI Agents that really help people. We work exclusively for great clients, helping them automate customer service, handle frequently asked questions to HR or IT departments, generate sales and optimize internal processes.

Our AI Agent platform allows organizations to train, evaluate and make their own Agents ever smarter. These Agents run on a mix of our proprietary AI, best of breed Large Language Models and smart automation and integrations with existing CRM, ERP, EHR, CPD, knowledge management, ticketing systems and e-commerce software, i.e. all software those our customers are already using.

We are a successful AI scale-up with an ambitious and fun team, great clients and lots of traction in the market. We are looking for a hands-on AI Agent Solutions Engineer who is entrepreneurial, likes to take the lead and loves an environment with a lot of freedom and responsibility.

In this role, you'll translate real business challenges into working AI Agents that solve real customer problems. You'll combine LLM expertise with smart integrations, continuous improvement drive and a healthy sense of customer happiness. You combine LLM expertise with platform integration, accuracy improvement and customer-centric thinking. You will help us continue to expand the capabilities of the platform as we continue to grow.

Reporting to the Head of Product Strategy, you will work closely with product, engineering and customer teams to put advanced AI solutions into practice.

YOUR ROLE As an AI Agent Solutions Engineer, you will be responsible for designing, implementing and improving our AI Agent solutions. You will guide customers through technical choices, develop integrations and ensure our Agents deliver real value within industries such as B2B SaaS, E-commerce, HR, IT, Healthcare and NGOs. You'll combine technical depth with business acumen: improving performance, enabling automation and helping realize scalable solutions.

WHAT YOU WILL DO Integration and API work

Develop and manage REST API connections between the AI platform and client environments along with our development team

Implement AI Agents in live environments such as Microsoft Teams, web widgets and other chat platforms

Collaborate with the product team and provide input to the roadmap based on practical experience

Building customer-specific solutions

Translate business requirements into technical solutions in collaboration with customers

Build custom logic, flows and automation that integrate with customer systems

Work directly with customers to implement use cases through AI agents

Debugging agents and deploying them in production

Develop AI features for the platform

Figuring out and designing new AI features such as voice integrations and MCP and prototyping them

Further develop RLHF and combine it with knowledge articles to increase accuracy

Build orchestration logic for multi-agent scenarios where tasks are automatically distributed to different agents

AI development and optimization

Our AI Agents optimize via RAG pipelines, guardrails, feedback loops and fine tuning.

Refine prompts to improve relevance and maintain tone-of-voice

Establish and improve RAG pipelines with better context sources and chunking strategies

Analyze and correct erroneous model output

Improve data and accuracy

Cleaning up and structuring datasets to better train LLMs

Apply best practices for reinforcement learning

Improve agent output with a data-driven approach

THIS IS YOUR DREAM JOB IF YOU

Have experience delivering IT or AI projects to clients

Gets energy from turning customer problems into working AI solutions

Familiar with AI integrations, JavaScript (Node.js), AWS, MongoDB and REST APIs

Have experience with or are eager to learn prompt design, MCP, ML, LLMs and NLP

Are passionate about the latest developments in AI

Easily switch between a video call with a client and fixing a bug in the Node.js backend

Want to launch and improve things quickly based on real data

Be able to avoid complexity and focus on impact

Are analytical, solution-oriented and action-oriented

Fluent Dutch and English spoken and written

WHAT WE OFFER.

Market salary + 8% vacation pay

28 vacation days (more by agreement)

NS Business Card for business travel

Laptop and phone (including SIM card)

Flexible hybrid working (remote, home, office)

Autonomy to lead AI delivery from idea to execution

The opportunity to shape the AI Agent platform at one of Europe's fastest growing AI scale ups

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