Technical Manager
About Role: As a technical Manager provides technical support and coordination for plant infrastructure including Process Control Systems (PCS) and Manufacturing Operations Management/Manufacturing Execution Systems (MOM/MES). The role troubleshoots Windows servers, Nutanix/VMware and endpoints, supports plant connectivity, and coordinates incident resolution and infrastructure changes with plant operations, vendors, and cybersecurity teams including technical documentation, and operational handover.
How You Will Make an Impact Provide day-to-day technical support for plant/OT infrastructure supporting PCS and MOM/MES environments.
Troubleshoot Windows Server, Virtualization, workstations & endpoint issues, coordinating resolution with relevant support teams and vendors.
Investigate connectivity issues involving TCP/IP, DNS, DHCP, VLANs, and basic switch and network configurations.
Coordinate incident resolution, problem investigation, and infrastructure changes in alignment with plant operational requirements.
Work with plant operations, vendors, and cybersecurity teams to address infrastructure issues and support requirements.
Communicate technical issues, support updates, and handover information in Mandarin Chinese and professional English.
Maintain technical documentation, troubleshooting records, and operational handover materials.
Support remote-site troubleshooting and virtualization-related activities where applicable.
Support plant outages or maintenance related activities.
Plant floor, networking and other related documentations.
Assist with project related activities as needed.
Requirements What You Must Have Hands-on plant/OT infrastructure supports experience in PCS and MOM/MES environments.
Strong Windows Server and endpoint troubleshooting skills.
Strong Virtualization skills in Nutanix and VMware.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, and basic switch/network troubleshooting.
Experience with incident, problem, and change management.
Strong technical documentation and operational handover skills.
Nutanix or virtualization experience
Industrial networking and remote-site support
What We Offer Competitive salary aligned with your experience and market benchmarks
International, diverse & inclusive team culture
Open team spirit in a technology-driven organisation that values collaboration and innovation
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by applicable law.
Technical Cordinator/Manager in Amsterdam werkgever: Cognizant
Cognizant biedt een stimulerende werkomgeving waar innovatie en samenwerking centraal staan. Als Power BI Architect krijg je de kans om te werken met geavanceerde technologieën zoals Azure Synapse en Power BI, terwijl je bijdraagt aan belangrijke beslissingen binnen de gereguleerde financiële sector. Met een focus op professionele groei en ontwikkeling, biedt Cognizant uitstekende opleidingsmogelijkheden en een cultuur die diversiteit en inclusie waardeert.
