We connect conversations, customer data and payments with AI Agents so that companies can deliver personal customer journeys at scale: both online and in person.“You value the social side of work, you show genuine interest and care about one another’s well-being.The Role As a Voice Support Engineer, you’ll be the technical point of contact for customers and operators around the world who rely on our voice services.
Klik hieronder op \'Solliciteren\' om uw sollicitatie ter overweging in te dienen. Zorg ervoor dat uw cv up-to-date is en dat u eerst de functie-eisen heeft gelezen.
This isn’t a ticket-closing role: you’ll own the quality of our support by finding the patterns behind the tickets and removing them at the source.
With our support ever evolving, you’ll have a real say in how we do support in the future.Fix the problems you uncover yourself where you can, and collaborate with the development team to design and implement solutions where you can’t.Shape our support processes, (AI) tooling, and ways of working, setting the standard for how we handle support as we grow.Use AI tools actively to improve your own work: experiment, automate, and share what works with your team.RequirementsA Bachelor’s or Master’s degree (HBO/WO) in a technical field, or equivalent experienceA hands-on, can-do mentality and the drive to fix problems rather than work around themAn analytical mindset, with the ability to find the root cause behind issuesThe ability to juggle multiple complex support cases at onceKnowledge of VoIP systems, SIP, RTP or computer networking (a plus)Experience with support ticket processes, ideally in Jira Service Management (a plus)Clear written communication, so your documentation and customer replies are easy to followFluency in Dutch and English, both written and spokenGenuinely curious about AI: You’re actively experimenting with the newest models / products to supercharge yourself at work.Reach out to our Recruitment team! We’d be happy to connect and see if we can make it work together.We support your growth and development through initiatives like the CM Academy, Udemy courses, exclusive meetups with thought leaders, the Young Professional Program, and our own CM Business Adventure (CMBA), ensuring you’re always learning and evolvingVitality: Our Vitality Team organizes a year-round vitality program to support a healthy body and mind for all colleagues.
Together at : Weekly drinks, board game nights, karaoke throwdowns, yearly ski trip, and more! Priorities shift, AI is actively changing how we work and we embrace that reality.
Note: For this position, we can only consider candidates who already hold a permanent work and residence permit for the Netherlands. xbelvxb Thuiswerkmogelijkheden zijn beschikbaar voor deze functie.
Support Engineer (work from home) in Breda werkgever: CM.com
CM.com is een uitstekende werkgever die een dynamische en innovatieve werkomgeving biedt in Breda. Met een sterke focus op persoonlijke groei, biedt het bedrijf uitgebreide ontwikkelingsmogelijkheden zoals de CM Academy en unieke evenementen. Daarnaast zorgt een cultuur van samenwerking en zorg voor een positieve werkervaring, ondersteund door aantrekkelijke voordelen zoals een solide pensioenplan, gezonde lunches en een levendig sociaal leven.
