TEAM LEADER - Batavia Stad Outlet Job Overview Support the Store Manager to manage all aspects of the store operations and lead the sales team members to ensure commercial objectives are achieved. Deputising Store Manager absence when required.
Responsibilities
Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators
Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and related key performance indicators.
Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.
Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations
Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience
Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales
Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store
Provide regular feedback to the team to motivate and engage to improve performance where required.
Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues
Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager
Qualifications/Experience
Good retail experience including in a management role, leading a team
Strong coaching skills
Effective communicator who can provide clarity to individuals or teams on what is required of them and why
Ability to inspire and motivate a store team through injecting pride, passion and energy into creating a positive working environment.
Proficient in supporting people-processes and team development
Good experience in delivering and exceeding sales and targets
Proactive with good organisation skills to initiate completion of tasks without direction or supervision
Good commercial skills
IT proficient with the ability to use a range of systems to manage in-store activity
Good knowledge of and experience in Visual Merchandising
Proficiency in English needed for roles outside the UK and RoI
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Clarks Outlet Team Leader in Amsterdam werkgever: Clarks group
Bij Clarks bieden we een stimulerende werkomgeving waar teamwork en persoonlijke ontwikkeling centraal staan. Als Outlet - Store Manager krijg je de kans om een hoogpresterend team te leiden en bij te dragen aan een uitzonderlijke winkelervaring, terwijl je profiteert van aantrekkelijke voordelen en groeimogelijkheden in een dynamische retailomgeving. Onze cultuur is gericht op samenwerking en innovatie, waardoor je niet alleen je vaardigheden kunt ontwikkelen, maar ook een waardevolle impact kunt maken op de klanttevredenheid en bedrijfsresultaten.
