Are you a people-focused leader who gets energy from developing employees, improving processes and delivering results? Then this is your opportunity to help shape the further development of Customer Services at Chane.
We are looking for two Customer Service Team Leads: One for our team at the Botlek terminal and one for the team at the Nieuwe Maas terminal.
As Team Lead, you will lead a team of approximately six Customer Service employees. You ensure that your team performs at its best, continues to develop and provides customers with the level of service they can expect from Chane.
Key responsibilities You are visibly present within the team, but you will not have an operational, hands-on role. Your focus is on providing structure, setting priorities and supporting the team so that it can perform successfully.
Among other tasks, you will:
Coach, develop and support employees.
Conduct conversations about performance, development and employability.
Manage quality, service levels, lead times and customer satisfaction.
Identify and initiate process improvements.
Support and implement changes within the team.
Collaborate with Planning, Operations, Sales Support and other stakeholders.
Translate performance and KPIs into concrete improvement actions.
What you bring
Bachelor’s degree (HBO) level of working and thinking. Preferably in Logistics, Supply Chain Management, Business Administration, Commercial Economics or a similar field.
Experience in Customer Service, preferably within a logistics, industrial or supply chain environment.
Experience managing an operational team.
Strong coaching and communication skills.
The ability to engage and support people through change.
Strong analytical skills and an eye for process improvement.
Organizational awareness and the ability to work effectively with different departments.
Experience with continuous improvement and performance management is a plus.
What makes this role interesting You will join Chane at a time when Customer Services is entering its next phase of professionalisation. This gives you the opportunity to make a real impact on:
The development of employees.
Team performance.
Collaboration with Planning and Operations.
The customer experience.
You will work closely with the operation, have extensive contact with different stakeholders and see the direct results of the improvements you and your team deliver.
What do we offer you? At Chane, you have the opportunity to work in a modern and technically challenging environment where your work directly contributes to the quality of our services.
You can expect:
A varied position at our Botlek Terminal.
Plenty of opportunities to develop yourself through training and the Chane Academy.
A competitive salary package
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Customer Service Team Lead in Rotterdam werkgever: Chane
Chane Terminals is een uitstekende werkgever die een dynamische en veilige werkomgeving biedt op onze Rotterdamse terminals. Met een sterke focus op persoonlijke ontwikkeling en professionele groei, stimuleren we medewerkers om hun vaardigheden te verbeteren en verantwoordelijkheid te nemen binnen hun rol. Onze cultuur van samenwerking en maatschappelijke verantwoordelijkheid zorgt ervoor dat je niet alleen bijdraagt aan de organisatie, maar ook aan een veiligere en duurzamere toekomst.
