Functie beschrijving Role Purpose The Team Lead HR Operations EMEA is responsible for ensuring the effective delivery of HR services by leading the Service Desk team while actively analyzing SLA performance,KPIs, backlog trends, and recurring issues toidentifyimprovement opportunities.The role combines people leadership and process ownership to drive service excellence and alignment with the global HR operating model and processes. The position operates as a hybrid role (3 days in the office min).
Your department Your 1st line operational team is positioned within the Global HR Shared Services department and reports directly and functionally into the Global HR Service Desk Lead (location Veghel – The Netherlands), who reports into the Global Head of Regional HR and Global HR Services within Global HR.
You deliver 1st line HR services (query and transaction resolution) to all Vanderlande employees and managers within the EMEA region.Your team plays a key role in the satisfaction of our customers as they have regular contact for 1st line support.
We continuously improve our service environment that drives performance in the areas of customer satisfaction, knowledge creation, technical expertise, process improvement and timeliness of support delivery.
Key responsibilities:
Team Leadership & People Management (Primary Focus)
Lead, coach, and develop a team of HR Service Agents (16 employees located in NL, UK, ES, ME, DE) to deliver high-quality support.
Set clear performance expectations and monitor team KPIs (e.g., SLA adherence, quality, customer satisfaction).
Conduct regular 1:1s, performance reviews, and development planning.
Foster a high-performance, customer-centric, and continuous improvement culture.
Act as the first escalation point for complex or sensitive HR cases.
Support workforce planning, scheduling, and workload distribution.
Service Delivery
Deliver HR services in line with defined processes and service level agreements.
Translate operational insights into practical actions that improve service quality, efficiency, and team performance.
Promote structured ways of working by clarifying processes, priorities, and handover points.
Ensure accuracy, completeness, and compliance in all transactions.
Provide guidance and support to team members on case handling and policy interpretation.
Contribute directly to achieving operational targets and service desk performance.
Process Management & Continuous Improvement
Drive alignment of global processes and local needs within the global HR service delivery model.
Identify, prioritize, and implement process improvements to increase efficiency and service quality.
Drive maintenance and continuous improvement of knowledge base documentation.
Support the implementation of new tools, systems, and processes.
Ensure standardization and consistency in ways of working across the team.
Support continuous improvement by proactivelyidentifyingbottlenecks and proposing solutions.
Stakeholder Management
Act as key interface between the HR Service Desk, HR Partners, and Functions (Centers of Expertise).
Ensure clear and professional communication with internal stakeholders and employees.
Support change initiatives and effectively communicate updates to the team and stakeholders.
Performance Monitoring & Reporting
Monitor service performance using relevant metrics and dashboards.
AnalyzeSLA performance,KPIs, backlog trends, and recurring issues toidentifyimprovement opportunities based on data and feedback.
Report on team performance and provide insights to management.
Functie eisen What you bring You are a successful team lead with proven ability to lead and motivate an operational team with an operational excellence mindset to perform every day better. You are a hands-on leader with a strong operational mindset, capable of driving team performance while maintaining close involvement in service delivery. You can handle organizational change wellwith regards to professionalizing global ways of working and behavioral aspects of services.
Skills & Competencies
You have a Bachelor's or Master's level of performance.
Experience in working in an international environment and proven experience of operating within a Service Delivery Model.
Relevant experience in HR Operations or HR Service Desk environment.
Strong people leadership and coaching capabilities.
Experience working within a global or matrix organization is preferred.
Solid understanding of HR processes and employee lifecycle.
Customer-focused with a strong service mindset.
Analytical with the ability to translate data into actionable improvements.
Strong stakeholder management and communication skills.
Ability to balance strategic priorities with operational execution.
Continuous improvement mindset.
You have excellent communication skills in English both verbally and in writing (in Dutch is a plus).
Systems & Tools
Experience with HR systems (e.g., Workday, SAP SuccessFactors or equivalent).
Experience with case management tools.
Proficient in Microsoft Office (Excel, PowerPoint, Teams).
Success Measures
Achievement of service levels and KPIs
Service quality and accuracy
Employee and stakeholder satisfaction
Implementation of process improvements
Team engagement and development
Wij bieden We offer a position in an international and professional working environment with room for personal development and growth.
This position offers a competitive salary range of € 4.900 to € 5.900 gross per month (excluding 8% holiday allowance)
On top of your fixedsalary,you’llreceive the following secondary benefits:
40 vacation days (20 statutory days and a flexible budget worth 20 days)
Flexible working hours
A hybrid workplace (40% working from home and 60% in the office)
A Health& Wellbeingbudgetworth € 300per calendar year.
Commuting allowance, including full reimbursement of travel by public transport
Working from home allowance
Collective pension scheme and discount on additional health insurance
On-site company health centreswith a gym, physiotherapists and occupational therapists
Vanderlande Academy and training facilities to boost your skills
A variety in Vanderlande Network communities and initiatives
Overige opmerkingen About Vanderlande Vanderlande is headquartered in Veghel, with a global team and worldwide impact. We design and deliver automated logistics systems for airports and distribution (parcel) operations. We're part of Toyota Industries Corporation. Warehouse automation sits within TAL (Toyota Automated Logistics), a separate organization within the group.
Diversity & inclusion Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion,colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Het bedrijf Aspire. Grow. Achieve. Together Are you looking to develop your career and satisfy your ambitions at a company where you can aspire to new heights, enjoy personal growth and thrive on achievement? At Vanderlande, we are seeking passionate and ambitious people, capable of making a positive impact on our key customer projects, while developing a successful and prosperous career in a challenging and rewarding international environment.
We are a market-leading, global partner for future-proof logistic process automation in: warehousing, for giants such as Walmart; airports, from London Heathrow to Singapore Changi; and in the parcel market, for main players such as UPS and FedEx. Our extensive portfolio of integrated solutions – innovative systems, intelligent software and life-cycle services – results in the realisation of fast, reliable and efficient automation technology.
If you aspire to a position of responsibility – and want to make a difference by facilitating the delivery of what matters most to consumers, passengers and businesses – then the next step on your path to global opportunities is to join Vanderlande. As part of our network and unique culture of freedom and flexibility, you will be able to express yourself and become connected to our dedicated people, building strong relationships and rising to the challenge of industry-leading projects.
You will grow , take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
You will grow , take ownership and make every day better as you continue on the road to success with your spirit of adventure – and fulfil your ambitions for personal development through our Academy. Vanderlande will give you the necessary knowledge, tools and support, so that together we have the confidence and ability to exceed our customers’ expectations in over 100 countries.
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Team Lead HR Operations EMEA in Zijtaart werkgever: Carriereinbrabant
UPS is een uitstekende werkgever die zijn medewerkers de kans biedt om hybride te werken, wat zorgt voor een optimale werk-privébalans. Met een sterke focus op professionele ontwikkeling en samenwerking binnen diverse teams, stimuleert UPS groei en biedt het waardevolle kansen voor persoonlijke en carrièreontwikkeling. De cultuur is gericht op teamwork en innovatie, waardoor je als financieel specialist een impact kunt maken in een dynamische omgeving.
Hupjob Expertadvies🤫
Zo denken wij dat je Team Lead HR Operations EMEA in Zijtaart kunt binnenhalen
✨Verken lokale netwerken en evenementen
In de HR-wereld draait alles om connecties! Ga naar netwerkbijeenkomsten, zoals HR-conferenties en lokale meetups, waar je gelijkgestemden kunt ontmoeten. Maak gebruik van deze evenementen om jezelf te presenteren en direct in contact te komen met hiring managers.
✨Sluit je aan bij HR-community's
Zoek actieve online gemeenschappen, zoals LinkedIn-groepen of forums voor HR-professionals. Deel je kennis, stel vragen en laat van je horen! Hierdoor vergroot je je zichtbaarheid en kom je misschien in contact met iemand bij Carriereinbrabant die jouw profiel interessant vindt.
✨Maak je cases zichtbaar
Als je eerder projecten hebt gedaan die je HR-vaardigheden benadrukken, deel deze dan! Gebruik platforms zoals LinkedIn om bijvoorbeeld blogs te schrijven of casestudy's te publiceren. Dit helpt je om je expertise te tonen en trekt de aandacht van recruiters.
✨Solliciteer direct via onze website
Weet dat je via onze website bij Carriereinbrabant kan solliciteren voor de functie van Team Lead HR Operations EMEA! Het maakt het proces eenvoudiger en je hebt de kans om op te vallen, vooral als je een paar gepersonaliseerde punten uit je gesprek of netwerk meeneemt.
Een paar tips voor je sollicitatie 🫡
Laat je passie voor mensen zien:In je motivatiebrief moet je duidelijk maken waarom je enthousiast bent over de rol in de HR. Vertel waarom je mensen helpt om beter te functioneren op de werkplek jou raakt. Bijvoorbeeld, hoe je een team hebt geholpen of een bijdrage hebt geleverd aan de bedrijfscultuur in eerdere functies.
Vermeld relevante HR-ervaring:Zorg ervoor dat je CV de juiste ervaring weerspiegelt. Heb je stages of werkervaring in HR of gerelateerde velden zoals werving, training of personeelsbeheer? Vermeld specifieke taken en bereikte resultaten. Dit laat zien dat je al een goede basis hebt in de rol die je wilt.
Toon je communicatievaardigheden:Als HR-professional zijn communicatieve vaardigheden cruciaal. Gebruik je motivatiebrief om je schrijfstijl te laten zien en je vermogen om duidelijk te communiceren. Misschien kun je voorbeelden geven van situaties waarin je de communicatie tussen teams hebt verbeterd of conflicten hebt opgelost.
Speel in op bedrijfscultuur:Neem de tijd om te onderzoeken wat Carriereinbrabant drijft. Wat zijn hun waarden en hoe passen jouw waarden daarbij? Laat in je motivatiebrief zien dat je hun cultuur begrijpt en dat je een goede match bent. Dit helpt je om je passie voor de rol en het bedrijf over te brengen.
Zo bereid je je voor op een sollicitatiegesprek bij Carriereinbrabant
✨Ken de HR-tools:
Zorg ervoor dat je goed bekend bent met populaire HR-tools zoals LinkedIn Recruiter, BambooHR, of SAP SuccessFactors. Tijdens het interview kunnen ze je vragen stellen over je ervaring met deze tools of hoe je ze effectief zou gebruiken om wervingsprocessen te optimaliseren.
✨Gedrag en cultuur:
Bij HR draait alles om mensen. Bereid je voor op vragen die je gedrag en je aanpak in verschillende situaties testen. Denk aan voorbeelden waarbij je teamconflicten hebt opgelost of leiderschap hebt getoond. Dit laat zien dat je inzicht hebt in de bedrijfscultuur bij Carriereinbrabant.
✨Klein maar fijn:
Voor een fulltime rol is het belangrijk om te laten zien dat je bent gericht op groei en ontwikkeling. Bereid enkele vragen voor over hoe Carriereinbrabant medewerkers ondersteunt bij hun professionele ontwikkeling en hoe je hieraan bij kunt dragen.
✨Blijf up-to-date:
Het HR-veld verandert voortdurend, vooral met nieuwe wetten en trends. Zorg ervoor dat je op de hoogte bent van recente veranderingen in arbeidswetgeving, diversiteit en inclusie, en andere actuele thema's die relevant zijn voor HR. Dit toont je betrokkenheid en kennis tijdens het gesprek.
