Product Support Engineer & Trainer

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Your mission

Are you the technical expert who not only solves complex issues, but also has a passion for sharing knowledge? At Hiab—the global market leader in load handling equipment,we are looking for a Product Support Engineer & Trainer for 40 hours a week. You will be based at our branch in Meppel, the Netherlands. As a Product Support Engineer & Trainer, you form the technical heart of our organization and report directly to the Team Lead Service Support. Your role strikes a great balance between providing high-quality technical support and delivering training sessions. Key responsibilities

Supporting customers, dealers, and service centers with technical inquiries and issues—on-site, over the phone, and via remote support Advising internal departments on the sales and installation/assembly of our cranes and demountable systems Developing and testing customer-speci fi c solutions, such as custom PLC control systems Preparing quotations for modi fi cations or overhauls of cranes and demountables, as well as managing product recalls Feeding fi eld experience back to our manufacturing facilities to drive continuous structural improvements locally and globally Planning, developing, and delivering technical training sessions for employees, managers, and dealers in the Netherlands and Belgium Creating work instructions and training documentation Providing clear delivery instructions during the handover of HIAB products. What we are looking for

Relevant qualification at the Dutch higher vocational (HBO) or upper secondary vocational (MBO level 4) level Minimum of 3 years experience in a simialr role Broad and in-depth technical knowledge of hydraulics, electronics, PLC technology, vehicle technology, and mechanics Strong instructional skills to convey knowledge effectively and enthusiastically Strong analytical thinking skills, numerical and cost-conscious insight, and knowledge of business processes Excellent skills with PCs, remote support software, and measuring equipment Fluent/Native Dutch language, both written and verbal and good command of the English language. French language skills are considered an advantage. What we offer

As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. Our benefits include

A challenging position for 36 - 40 hours a week with Meppel as a permanent base A competitive salary, depending on your knowledge and experience, within the applicable remuneration matrix Good employment conditions according to the Metalektro Collective Labor Agreement, including an excellent pension, travel allowance (or the option of a lease car) and collective health insurance A pleasant work-life balance with 27 vacation days and 13 ADV days The possibility to work from home 1 day a week (under conditions) Growth and training opportunities within an international, financially healthy market leader. We Are Hiab

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow.

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