You're the rare hybrid. You can close an expansion conversation in the morning and configure the platform for a customer in the afternoon and you'd be bored senseless in a role that only let you do one. An AI platform is quietly rewriting how companies deal with compliance & regulation. Instead of good projects stalling under rules nobody has time to unpack, their clients can now check compliance from the very first day. Less waiting, fewer costly failures, better development. They are now looking to expand across Europe, and the ambition is genuinely big. Up to €75,000 + benefits & equity Unbelievable location in the centre of Amsterdam Own the customer relationship end to end - commercial and technical, no handoffs Turn early customers into growing accounts and referrals... your wins compound Get in early on a platform built to fundamentally change an industry Real ownership, fast decisions, work that ships - not another tool nobody logs into What you'll be doing
Own the commercial relationship - spot expansion, drive upsell, turn customers into advocates Lead implementation end to end - configure the platform, run training, embed it into daily workflows Be the trusted face customers rely on - the person who makes the product genuinely stick Thrive in early-stage momentum, where new work pops up like mushrooms and you love that it does You’ll love this if...
You genuinely enjoy both halves - the sales conversation and the technical build You build trust fast and stay sharp in commercial conversations You can embed a SaaS product into how a customer actually works, day to day You're fluent in Dutch and English Bonus points if you know compliance and/or Govtech/LegalTech Because great teams are Built Different.
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Customer Success Manager in Amsterdam werkgever: Built Different
Als Customer Success Lead bij ons innovatieve AI-platform in Amsterdam krijg je de kans om een cruciale rol te spelen in het succes van onze klanten. We bieden een dynamische werkomgeving waar je zowel commerciële als technische vaardigheden kunt inzetten, met volop mogelijkheden voor persoonlijke groei en ontwikkeling. Met een focus op samenwerking en snelle besluitvorming, zorgen we ervoor dat je werk impact heeft en dat je deel uitmaakt van een team dat echt het verschil maakt in de industrie.
