We're partnering with a fast-growing AI company that's transforming how organizations handle tenders and RFPs, and they're hiring a German-speaking Customer Success Manager to own their DACH client base from first login through renewal and expansion.
This is a combined onboarding and CSM role: you'll set clients up for success, then grow the relationship. Operating in an emerging category with limited competition and a proven land-and-expand model, this is a seat where customers actually scale their spend with the product, and you're the one who makes that happen.
Why this opportunity stands out:
Emerging AI category with strong demand and limited competition
Proven land-and-expand motion, with accounts growing well into six figures
Own the full customer lifecycle: onboarding, adoption, renewal, and expansion
Work directly with Sales, Support, and Product, with your customer insights shaping the roadmap
Strong traction across construction, infrastructure, IT, engineering, and manufacturing clients
The role:
Own a portfolio of DACH clients from onboarding through renewal and expansion
Run structured onboarding: setup, integrations, data uploads, workflows, alerts, dashboards, and 1:1 and group training
Monitor client health and engagement, and build action plans for at-risk accounts
Drive renewals with a zero-churn target
Spot expansion and upsell opportunities and turn customers into advocates (case studies, reviews, referrals)
Report on adoption, NPS, and expansion to leadership
Visit customers roughly once a week
What we're looking for:
Ideally experience in customer success, account management, or onboarding in B2B SaaS or relevant experience in consulting, implementation, project management (strong-potential juniors considered)
Native or fluent German and fluent English
Curious about technology, and able to ask the question behind the question
Executive presence: confident running trainings, demos, and client meetings, including with senior stakeholders
Data-driven, with CRM experience (e.g. HubSpot)
Strong organizational skills, effective both independently and in a team
Package:
€4,500-6,000 gross per month depending on experience, excl. 8% holiday allowance (€58.3K-77.8K per year incl. holiday allowance)
Hybrid, Utrecht (2 days per week in the office)
Who this role suits:
Someone who loves helping customers win and sees onboarding and expansion as one continuous story. You're curious, organized, and confident in front of senior stakeholders, and you want to be part of a company growing fast in a brand new category.
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Customer Success Manager (DACH) | AI SaaS / Procurement Tech | Utrecht (Hybrid) werkgever: Bluebird
Bij ons krijg je de kans om je carrière in sales te starten in een dynamische en stimulerende omgeving. We bieden niet alleen een competitief salaris met aantrekkelijke bonussen, maar ook uitgebreide training en mentorschap van ervaren professionals die je helpen groeien. Met tal van doorgroeimogelijkheden en een cultuur die samenwerking en innovatie bevordert, is dit de ideale plek voor ambitieuze starters die hun passie voor technologie en sales willen combineren.
