IT Service Desk Analyst in Amsterdam

Bata Group is one of the world's leading manufacturers and retailers of quality footwear. A global concern with more than 30,000 employees, 24 production facilities, over 5,000 stores in more than 70 countries across the globe, Bata has been providing the best shoes at the best prices, backed by unparalleled service, for 120 years.

Since its founding in 1894 by Thomas Bata, the company has consistently demonstrated its commitment to responsible and innovative business models in the belief that capital is not just money, buildings, or technology, but, more importantly, people, knowledge, and core values. This visionary approach has enabled the company to meet each new challenge with creativity and foresight, while earning the trust and confidence of customers, employees, and the communities in which it does business.

Today, Bata's pioneering decentralized production system, featuring semi-autonomous regional facilities guided by three regional business units, allows the company to quickly adapt to changes in the marketplace and seize potential growth opportunities. It also continues Bata's long tradition of being sensitive to cultural and national differences and enables it to proudly function as a local company in every country it serves.

Reports to:

Global IT Director

Team:

Global IT Support team, providing local support in Amsterdam and remote support to users worldwide

Location:

Amsterdam, The Netherlands

Contract type:

Fixed-term contract of 1 year, with the possibility of extension or conversion to a permanent contract

Work model:

On-site, Monday to Friday (limited remote work)

Description of the Role Reporting to the Global IT Director, and part of Bata’s Global IT Support team, the IT Service Desk is the first point of contact for all IT matters at the Amsterdam office, while also supporting users remotely in other countries.

This role requires a hands-on, self-motivated professional with 3 to 5 years of experience in onsite IT support, who can work independently and communicate effectively with colleagues at all levels of the organisation.

On a day-to-day basis, the IT Service Desk takes care of laptops, mobile phones and video conferencing equipment, manages Active Directory and email security, supports special events, and contributes to global IT projects across cloud, collaboration and security tools.

Success in this role requires a quick learner with strong technical skills, a service-oriented mindset, and the ability to work well both independently and as part of a team.

Key Responsibilities Local Support – Amsterdam

Manage the full lifecycle of laptops (Windows and Mac): purchasing, setup, configuration, maintenance, patching, updates, upgrades, device drivers, troubleshooting, repairs and asset management.

Manage the full lifecycle of mobile phones (Apple and Samsung): purchasing, setup, configuration, maintenance, patching, updates, upgrades, repairs and asset management.

Coordinate the provision of IT equipment and system access for new joiners.

Support all video conferencing equipment in our meeting rooms (Cisco and Logitech), using Zoom, Webex and Microsoft Teams.

Set up mobile video conferencing equipment for special events and provide end-to-end, hands-on support, including internet connectivity, projectors, sound, lighting and cameras.

Manage Active Directory for the Netherlands, including housekeeping, troubleshooting and maintenance.

Maintain the internal and external email defence perimeter using Mimecast and Office 365.

Maintain user policies and Standard Operating Procedures (SOPs).

Support users remotely, both in the Netherlands and in other countries.

Global Support

Take part in all Global IT Support activities, gaining exposure to a wide range of technologies, from Azure Cloud, Office 365, Mimecast, Exchange and Teams to strategic tools such as Netskope, CrowdStrike, SOC, and N-central RMM management and automation.

Work Experience The ideal candidate brings:

3 to 5 years’ experience in onsite IT support services.

Excellent interpersonal skills, with the ability to communicate effectively across all levels of the organisation.

Ability to learn quickly and adapt to new technologies.

Works well both independently and as part of a team.

Self-starter, able to work autonomously without day-to-day supervision.

Education

Bachelor’s degree (minimum) in Information Technology, Computer Science, or a related field.

Technical Proficiency

Desktop and laptop installation and support (Windows and Apple devices).

Installation and support of peripherals, such as printers and scanners.

Working knowledge of configuring and troubleshooting servers, storage, cabling, switches, firewalls and Wi-Fi access points.

Why Work at BATA People are at the heart of what we do. From the consumers and customers we serve to the communities in which we operate, to the employees who drive our success year after year. Through our CSR programs, volunteering, and philanthropy, we deepen our connections with the company, our colleagues, and the communities in which we operate.

What We Offer Competitive salary and a respect for work-life balance form the foundation of what we offer at Bata. We then go the extra mile to train and equip our employees to make the most of the opportunities available to them.

We provide industry-leading development programs to foster a Culture of teamwork, Integrity and Excellence in everything we do. As a global brand, we value diversity and mobility, encouraging our people to pursue positions in new regions that will help them grow professionally and personally.

Our multicultural leadership team is representative of this commitment and our brand's international footprint. Joining Bata means joining a company where you can have an impact, where you can shape the future of a global footwear organization.

#J-18808-Ljbffr