As a member of the Global Field Support and Regional Services GIS team, the Regional Lead GIS will be responsible for overseeing infrastructure operations activities and projects across the various regional office and site locations. The Regional Lead will be responsible for overseeing the outsourced partner resources in their region and work closely with the Global Field Support & Regional Services Lead. In addition, the Regional Lead will work closely with the IT leadership and business management located at site to assist with the development of cost-effective technology solutions for all aspects of the company. This person will also verify that GIS policies and procedures are being met and followed and planned projects are executed flawlessly in their region.
Qualifications & Requirements:
Bachelor's degree in computer science, Information Technology or Business Administration
Good years of experience in information technology, including experience supporting infrastructure technologies.
Excellent interpersonal and communications skills.
Strong technical skills and experience with core infrastructure concepts
Hands on experience managing infrastructure projects
Advanced level English as well as local language if applicable, written, and verbal
Provide effective IT support for the businesses in the Europe & EMEA region
Work effectively with GIS Infrastructure tower managers and outsourcing provider(s) to ensure end user services are delivered effectively and efficiently to the Europe & EMEA region
Oversee support for a growing business with significant physical presence in the region (currently 20 office locations and 7 main distribution centers)
Ensure a thorough analysis of service results and respond to any escalated service delivery issues
Proactive analysis of areas for improvement together with proposals for solution delivery
Define and review reports to ensure all services are completely and successfully delivered. Proactively intervene to correct problems when they are encountered. Use metrics to improve processes
Assess organization's current and future technology needs. Set direction and lead improvements of techniques, methodologies, and deliverables
Communicate effectively with Business Analysts in the region who are responsible for the multiple business locations
Preferred qualifications:
Fundamental knowledge of Asset management system & CMDB preferred
ANY Microsoft certified professional designation (MCSE/MCPS/MCSD) is a plus
Experience with virtual desktop environment is a plus
Demonstrated troubleshooting and problem solving skills
Demonstrated customer oriented written and verbal skills
Knowledge of MS SCCM or similar asset management systems
Experience with desktop image development and deployment on a global scale
Experience with managing large scale desktop refresh projects
Experience with mobile device management (IOS tablets & smart phones)
IT Support in Utrecht werkgever: Avance Consulting
Als Solution Architect bij ons bedrijf krijg je de kans om te werken in een dynamische en innovatieve omgeving waar technologie en creativiteit samenkomen. We bieden uitstekende groeimogelijkheden, een ondersteunende werkcultuur en de kans om impactvolle oplossingen te ontwerpen die de toekomst van procesautomatisering vormgeven. Met een focus op samenwerking en kennisdeling, zorgen we ervoor dat onze medewerkers zich kunnen ontwikkelen en bloeien in hun rol, terwijl ze bijdragen aan spannende projecten met toonaangevende technologieën.
