Internship Customer Support in Gennep

Job Description

Gennep | €500–€700 | Start: September 2026

Are you looking for an internship where you don’t just observe, but truly make an impact? Do you want to experience how a global logistics organization operates behind the scenes while working directly with customers? Then this internship within Arvato’s Customer Support department might be exactly what you’re looking for.

YOUR INTERNSHIP ASSIGNMENT
The Customer Support department plays a crucial role as the primary point of contact for operational requests, focusing on maintaining customer relationships and addressing questions related to SLAs, transportation, and customs.

As a Customer Support Intern, you will become a full member of the team from day one. This is not a passive internship; you will actively contribute to daily operations and gain valuable hands-on experience.

Your responsibilities may include:

Supporting daily logistics operations (inbound, outbound, and returns)

Assisting with transport planning and communication with carriers

Monitoring and analyzing KPIs (delivery performance, lead times, costs)

Participating in improvement projects within Customer Service & Logistics

Supporting the preparation and improvement of KPI reports (performance, lead times, transport costs)

Identifying bottlenecks in operational processes and contributing to improvement initiatives

Performing data analyses to identify trends and support improvement proposals

Supporting collaboration between internal departments (Operations, Customer Service, Planning)

Learning to work with systems such as SAP, Jira, and Excel

YOUR PROFILE

You are following an MBO BOL Level 4 programme in Specialist Transport and Logistics or a Bachelor’s degree in Logistics Management, Supply Chain Management, or International Business

Strong analytical and communication skills

Proactive and results-oriented mindset

Interest in logistics processes and supply chain management

Familiar with Excel and working with data

Good command of the English language (spoken and written)

Able to work independently, but also function well in a team

WE OFFER

An internship allowance of €500 (MBO) or €700 (HBO) based on a 40-hour workweek

Travel expense reimbursement

Guidance from experienced colleagues within Customer Support

A dynamic learning environment within an international logistics organization

A close-knit and supportive team where collaboration is key

Are you excited about this opportunity? Then feel free to contact us for an introductory interview!

Additional Information

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The retention period for your data is determined by the statutory time limits applicable in the respective country, beginning upon completion of the recruitment process. You can find these .

You can contact the company’s Data Protection Officer at the above-mentioned postal address.

Further information on data protection and your rights can be found .

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