(Associate) Order Management Representative (Polish speaking) in Amersfoort

Amersfoort Full Time Op locatie

Solliciteer nu

Responsibilities

Answer incoming phone calls and emails from customers regarding shipments and invoices

Process and manage in SAP the daily customer order flow coming in through different channels ( EDI, email, Esker, fax, phone)

Collect and analyze delivery reports from logistic service providers

Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes

Follow Standard Operating Procedures (SOP) and Quality Processes

What you bring

1-3 years of relevant experience in a similar (Customer Service) position

Good knowledge of MS Office and Windows-based computer applications

Experience with SAP is preferred

Fluent oral and written communication skills in Polish and English

Excellent administrative and communicative skills

What we offer

An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs

27 paid vacation days (based on fulltime contract) with option to purchase five additional days

This is mainly an on-site role with hybrid options

Commuting allowance of €0,25/km or full coverage of public transportation costs

A wide variety of internal trainings and development possibilities and a tuition program for external trainings

The opportunity to pro-actively work on your vitality and fitness

State-of-the-art facilities, including green areas, in-house restaurant and gym

Additional benefits, such as:Attractive pension scheme (your contribution at 4%, ours at 12%)€50 net monthly health insurance contributionTwo (paid) days per year dedicated to volunteering activitiesSeveral fun company events and meaningful initiatives organized throughout the year