(Associate) Order Management Representative (Polish speaking) in Amersfoort

Delivering output that is not only accurate but also on time is no easy feat. If you excel in keeping your head cool in hectic situations, performing administrative work and enjoy working together with people from different cultures, Applied Medical has the job for you. For our Customer Service team, we are looking for an Order Processor who speaks Polish and always meets and exceeds customer expectations. With your calm personality and attention to detail, you will process the daily order flow, ensuring a smooth supply chain through order management and follow up.

Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, Master Data and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference.

Key Responsibilities

Answer incoming phone calls and emails from customers regarding shipments and invoices

Process and manage in SAP the daily customer order flow coming in through different channels (e.g. EDI, email, Esker, fax, phone)

Collect and analyze delivery reports from logistic service providers

Communicate with internal departments including Warehouse, Finance, Master Data, and Credit Control to investigate and resolve customer disputes

Follow Standard Operating Procedures (SOP) and Quality Processes

What you bring

1-3 years of relevant experience in a similar (Customer Service) position

Good knowledge of MS Office and Windows-based computer applications

Experience with SAP is preferred

Fluent oral and written communication skills in Polish and English

Excellent administrative and communicative skills

What we offer

An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member’s needs

27 paid vacation days (based on fulltime contract) with option to purchase five additional days

This is mainly an on-site role with hybrid options

Commuting allowance of €0,25/km or full coverage of public transportation costs

A wide variety of internal trainings and development possibilities and a tuition program for external trainings

The opportunity to pro-actively work on your vitality and fitness

State-of-the-art facilities, including green areas, in-house restaurant and gym

Additional benefits, such as:

Attractive pension scheme (your contribution at 4%, ours at 12%)

€50 net monthly health insurance contribution

Two (paid) days per year dedicated to volunteering activities

Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in anenvironmentally friendlyand international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

If you have any questions, feel free to contact us via TA-Europe@appliedmedical.com or +31 (0)33 7548713.

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