(Associate) Customer Relations Representative (Italian) in Amersfoort

With your communicative personality and problem-solving skills, you enjoy providing a high level of service to our internal and external customers. Together with the Sales Representative, you are the first point of contact for our Italian-speaking customers and you ensure excellent support is provided by answering calls, e-mails, solving queries and preparing agreements in an accurate and timely manner. As a Customer Relations Representative you help drive continuous improvement regarding the customer experience for our customers in Europe, whilst liaising with the local sales teams to deliver best-in-class service.

To succeed, you bring in excellent organizational skills, you are able to work in a structured manner and adhere to deadlines.

Our diverse and international Customer Service team is based at the European headquarters in Amersfoort (NL). Four teams; Order Management, Customer Relations, MasterData and Field Support, work together to support our customers throughout Europe. You’ll join a culture fueled by collaboration, innovation, and openness, driven by our mission to make a positive, meaningful difference.

Key Responsibilities

Handle questions from internal and external customers on the phone and via email during office hours

Process returns and invoice corrections in our SAP system

Prepare agreements for evaluation, loan, rental and purchases

Interpret and assign customer requests to the appropriate departments and teams

Investigate and resolve customer disputes and consequently communicate with internal departments to find solutions and preventative actions

Participate in team meetings and project team activities to set priorities, discuss process improvements and solve issues together

What you bring

1-3 years of relevant experience in customer service, hospitality or a similar position

Good knowledge of MS Office and Windows-based computer applications

Experience with SAP is preferred

Fluent oral and written communication skills in Italian and English

Any additional European language is an advantage

Excellent organizational skills, able to work in a structured manner and adhere to deadlines

What we offer

An international working environment, fueled by respect and a healthy work-life balance tailored to the business and team member's needs

27 paid vacation days (based on fulltime contract) with option to purchase five additional days

This is mainly an on-site role with hybrid options

Commuting allowance of €0,25/km or full coverage of public transportation costs

A wide variety of internal trainings and development possibilities and a tuition program for external trainings

The opportunity to pro-actively work on your vitality and fitness

State-of-the-art facilities, including green areas, in-house restaurant and gym

Additional benefits, such as:

Attractive pension scheme (your contribution at 4%, ours at 12%)

€50 net monthly health insurance contribution

Two (paid) days per year dedicated to volunteering activities

Several fun company events and meaningful initiatives organized throughout the year

At Applied Medical, we are committed to make a meaningful, positive difference, each and every day. Within our European headquarters in Amersfoort (NL), we develop, manufacture and support the implementation of our advanced medical devices across Europe and the MENA region. Applied’s team members enjoy working in anenvironmentally friendlyand international environment, in which people of diverse backgrounds are valued, challenged, and acknowledged. We support our team members by giving them opportunities of ongoing learning and education, possibilities to take part in community volunteering activities and a variety of onsite exercise classes and health activities.

If you are passionate about working in an organization that allows you to make decisions based upon what is right for the patient, customer, community and environment, Applied Medical is the place for you.

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