Our client is a global supplier ofsoftware tools and components, and they are now looking for a French-speaking Customer Success/Software Licensing Advisor to join their latest branch office. They are a multicultural andinternationalcompany with operations in the USA, UK, Ireland, Japan, as well asnow in the Netherlands. They support over 125,000 customers in over 180 countries with teams speaking more than 10 languages. As a Customer Success Advisor,you will be dealing directly with our existing French and English-speaking customers by email, phone and LiveChat, helping them to get properly licensed and stay supported with their software needs. This position isfocused on relationship building, customer service, and sales support activities. As one of the founding members of this new team, this is a great opportunity to grow for the long term in a dynamic company. In this role, you will:
Handleinquiries from international customers via email, phone, and live chats on software product licensing, prices, payment information and order status, either directly or assisting Accounts Managers Create quotes for new software licenses and renewals for the sales team and allocated customers Follow-up quotes to win business Manage customer orders from order entry to order fulfillment and ensure thatall data is correct, including pricing, license registration details and deliveries Collaborate with Account Managers, Tech Support, Finance and external parties to ensure processes run smoothly Maintaincustomer and order databases Any other ad-hoc tasks that may be required Who we are looking for:
High professional proficiencywritten and oral communication in
Frenchand English . 1-3years of experience in customer success, customer services,inside sales, or similar client-facing role. Experience in the IT industry is a big plus! Excellent organisational skills and the ability to effectively multi-task with great attention to detail. Willingnessto learn and work in a software sales environment that is continuously changing. You are goal-oriented and able to work autonomously and cross-functionally with a dynamic team who rely on each other to achieve monthly and quarter targets. What our client offers:
Competitive salary, based on experience 40 hours per week Hybrid working: Monday to Thursday in the office, Fridays working from home Monthly performance-based bonus 25 holiday days Pension scheme Commuting reimbursement Extensive onboarding and continuous support Collaborative and international business culture with a supportive team environment Centrally located Amsterdam office Interested? Feel free to apply or contact me for more information at nora@adamsrecruitment.com Please take into consideration that we can only consider applicants who are currently living in the Netherlands and who has valid work permit in the Netherlands
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Customer Success Advisor | French in Amsterdam werkgever: Adams Multilingual Recruitment
Onze klant is een toonaangevende internationale fabrikant van voedings- en drankproducten, gevestigd in Rotterdam. Als werkgever bieden zij een dynamische en inclusieve werkomgeving met veel ruimte voor professionele groei en ontwikkeling. Met ambitieuze uitbreidingsplannen in Europa en de mogelijkheid om hybride te werken, is dit de ideale plek voor commerciële professionals die hun carrière in de FMCG-sector willen opbouwen.
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