We’re looking for two Customer Service Advisors to join our client’s team in Amsterdam and help them with their continued growth in the Nordic market! Our client is an international company in the insurance industry, providing services to the finance and leasing sector. If you’re looking for a customer service role with real ownership over outcomes, not just ticket resolution, this might be the opportunity for you. In this role, you’ll act as the main point of contact for customers, brokers, and insurers, managing enquiries and claims from first contact through to resolution. You’ll balance day-to-day customer service with growing responsibility in claims handling as you develop within the role. Your responsibilities will include: Responding to customer and stakeholder enquiries by phone and email Managing claims from notification through investigation and assessment, gathering documentation and evaluating coverage Building relationships with customers, brokers, insurers, and suppliers, and ensuring they’re treated fairly throughout Prioritising your workload to meet deadlines, while supporting colleagues when needed Communicating claim status clearly to customers and insurers, and escalating complex cases when appropriate Identifying ways to improve processes as the team continues to automate repetitive tasks The language skills we are looking for: One position with fluency in written and spoken
Norwegian and English. Second position with fluency in written and spoken
Swedish, Norwegian, and English.
Danish, Swedish, or Finnish would be highly desirable. Who we’re looking for: Prior experience in a customer-facing role No claims or insurance background needed; full structured training is provided Strong attention to detail, comfortable managing multiple priorities and deadlines A solutions-first mindset and confidence handling difficult conversations Available 35 hours/week, able to work from the Amsterdam office 3 days/week What’s in it for you? Comprehensive onboarding and structured claims training Quarterly bonus scheme 25 holiday days A multinational, supportive team with regular initiatives and outings
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Customer Service Advisor | Nordics in Amsterdam werkgever: Adams Multilingual Recruitment
Onze klant is een toonaangevende internationale fabrikant van voedings- en drankproducten, gevestigd in Rotterdam. Als werkgever bieden zij een dynamische en inclusieve werkomgeving met veel ruimte voor professionele groei en ontwikkeling. Met ambitieuze uitbreidingsplannen in Europa en de mogelijkheid om hybride te werken, is dit de ideale plek voor commerciële professionals die hun carrière in de FMCG-sector willen opbouwen.
Contactgegevens:
Recruitmentteam van Adams Multilingual Recruitment
