Job Description Internship Details
Period:
4 - 6 months
Hours per week:
32 - 40
Location:
Hybrid (ITO office, Amsterdam and work from home)
Start date:
February 2027
User Experience Architecture New Associate | Early Career
Employment type:
Full time
THE WORK Hi future changemaker in Consulting! As a
Song Service - Advisory intern February 2027
in the Service team at Accenture Song, you’ll explore how organizations can design and improve their customer service operations, processes, and ways of working.
In this role, you will combine research and hands-on consulting experience. You will learn on the job by supporting client engagements, working alongside experienced consultants, and contributing to real transformation projects - while also writing your thesis on a topic that creates real impact.
Team
The Service Group focuses on the Customer Experience & Service Reinventions domain - the front line of how companies connect with their customers.
Our consultants combine strategy, design, and technology to help global organizations deliver seamless, personalized, and intelligent service experiences.
We are especially exploring how AI can revolutionize customer interactions, streamline service operations, and unlock new business models.
YOUR ROLE As a thesis intern, your role will consist of two main focus areas:
Research (Thesis)
You will define and write your thesis within the customer service domain, combining academic research with practical insights from our projects.
Consulting Support
You will support consultants in their daily work, gaining exposure to real client challenges and transformation projects.
Daily tasks
Your daily tasks may include:
Conducting research on customer service, digital transformation, and AI in service
Exploring how AI can enhance customer service, for example:
Supporting service agents
Improving customer interactions
Enabling more efficient service processes
Presenting your findings to internal teams and, where relevant, clients
Assisting in discovery phases, including fit-gap analyses of current service setups
Supporting the preparation of workshops, presentations, and client deliverables
Contributing to internal knowledge development and thought leadership
Supporting business analysis activities, such as structuring problems and identifying improvement opportunities
Mapping customer service processes and customer journeys
Research
You are free to define your own thesis topic within the service domain. Example directions include:
AI in Customer Service: How can organizations use AI to improve customer interactions?
Service Transformation: How can companies redesign their service operations for the future?
Customer Experience Innovation: From reactive support to proactive, personalized service
AI Adoption in Service: How willing are organizations to adopt AI in customer service?
Future of Service Models: From traditional contact centers to AI-supported ecosystems
We encourage you to bring your own ideas. Your research will ideally connect academic insights with real-world application. You can also bring thesis ideas related to the intersection of AI, digital experience, and service design - several previous interns have already completed theses in collaboration with clients and Accenture Consultants.
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Song Service - Advisory intern February 2027 in Amsterdam werkgever: Accenture PLC
Accenture is een uitstekende werkgever die zijn medewerkers de kans biedt om samen te werken met toonaangevende organisaties en innovatieve cybersecurity-oplossingen te ontwikkelen. Met een sterke focus op inclusie, diversiteit en persoonlijke groei, biedt Accenture flexibele werkregelingen, voortdurende leermogelijkheden en toegang tot branchecertificeringen. De cultuur van samenwerking en innovatie, gecombineerd met de mogelijkheid om impact te maken in de wereld van cybersecurity, maakt het een aantrekkelijke plek voor professionals die betekenisvol en lonend werk zoeken.
