Solution Architect – Dynamics365 Customer Engagement
Passionate about implementing CRM in the Dynamics 365 ecosystem? Join our team to design, implement and support innovative Dynamics365 Customer Engagement solutions that address our customers' business challenges. Responsibilities
Design and implement the technical architecture for Dynamics365 Customer Engagement solutions, following best practices and standards. Integrate Dynamics365 Customer Engagement with other business applications using various technologies and platforms. Review the technical deliverables of the development team and provide feedback and guidance. Troubleshoot and resolve technical issues or challenges that arise during the project lifecycle. Document the technical design and architecture, as well as any changes or enhancements. Mentor and coach junior developers and architects on the team. Support our customers in meeting their goals and performing their digital transformation. Qualifications
Analytical skills to understand complex business problems and provide effective solutions. Consulting experience in delivering CRM projects across various industries and domains. Technology expertise in the Dynamics365 Customer Engagement domain, including configuration, customization, security, performance, and deployment. Related technology skills such as .NETC#, Power Platform or Dataverse for low‑code development, Azure Logic Apps or PowerAutomate for workflows, and Azure DevOps or GitHub for source control and CI/CD. Good communication skills to interact with customers, stakeholders, and team members. Ownership of the overall technical solution and relations with customer stakeholders. Fluency in English and Dutch. Passion for CRM and its Microsoft ecosystem. Proactive approach to learning, knowledge sharing, and quality‑centric mindset. Ability to work effectively in an international team environment. About the Team
The CE team carries out projects related to the Microsoft Dynamics365 Customer Engagement solution focused on Sales, Marketing, Field Service, and Customer Service. The team is cross‑skilled, including functional profiles, delivery leads, presales consultants, and technical colleagues.
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Dynamics 365 CE Technical Architect in Amsterdam werkgever: Accenture PLC
Accenture is een uitstekende werkgever die zijn medewerkers de kans biedt om samen te werken met toonaangevende organisaties en innovatieve cybersecurity-oplossingen te ontwikkelen. Met een sterke focus op inclusie, diversiteit en persoonlijke groei, biedt Accenture flexibele werkregelingen, voortdurende leermogelijkheden en toegang tot branchecertificeringen. De cultuur van samenwerking en innovatie, gecombineerd met de mogelijkheid om impact te maken in de wereld van cybersecurity, maakt het een aantrekkelijke plek voor professionals die betekenisvol en lonend werk zoeken.
