Horizon3.ai is a fast-growing, remote cybersecurity company dedicated to the mission of enabling organizations to proactively find and fix and verify exploitable attack vectors before criminals exploit them. Our flagship product, the NodeZeroTM platform, delivers production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by organizations of all sizes, from small educational institutions to government agencies and Global 100 enterprises. It is used by ITOps/SecOps teams, consulting pentesters, and MSSPs and MSPs. We are a fusion of former U.S. Special Operations cyber operators, startup engineers, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our common security problems: ineffective security tools, false positives resulting in alert fatigue, blind spots, "checkbox” security culture, cybersecurity skills shortage, and the long lead time and expense of hiring outside consultants. Collectively, we are a team of learn it alls, committed to a culture of respect, collaboration, ownership, and results.
Customer Success Associate Horizon3Ai
· Amsterdam, Netherlands
Responsibilities
Manage a portfolio of EMEA mid-market customers as their primary post-sales technical advisor, developing a deep understanding of the NodeZero platform to guide successful adoption
Cultivate champions with security leaders—from analysts to CISOs—and guide them through the lifecycle of adoption, expansion, and advocacy
Deliver technical onboarding and enablement to drive adoption of NodeZero, including advanced features like Tripwires, Insights, and Rapid Response, ensuring customers realize maximum value
Proactively identify customer needs and potential challenges, suggesting solutions that improve their experience and enhance their cybersecurity posture
Partner closely with IT and Security teams (SOC, red/blue teams, AppSec, etc.) to help interpret pentest results, prioritize remediation, and guide long-term offensive security strategy
Collaborate closely with Sales and Renewals teams to drive retention and growth by identifying expansion opportunities, aligning on account strategy, and ensuring a seamless renewal process
Act as a customer advocate, relaying customer feedback and technical issues to our internal teams to help drive the evolution of our product and services
Conduct regular check-ins and quarterly business reviews to align on strategy, secure executive buy-in, and showcase business outcomes
Contribute to documentation, training materials, and repeatable playbooks to scale technical success across the region
Maintain detailed records of customer health and touchpoints using internal CS platforms
What We’re Looking For
3+ years in Customer Success, Technical Account Management, Client Services, within a SaaS cybersecurity environment
In-depth knowledge of cybersecurity practices and principles
Deep understanding of enterprise security, information technology, cloud, or offensive security is highly preferred
Strong customer acumen—able to align solutions to business priorities and present clearly to both technical and executive stakeholders
Experience managing a book of business with revenue targets (ARR, NRR, GRR)
Startup or high-growth company experience is preferred; you thrive in fast-paced, ambiguous environments
Location: based in the Netherlands and able to work in a hybrid model, at least 1 day per week in our Amsterdam office
Comfortable with tools like Salesforce, Gainsight, and JIRA; detail-oriented and organized
English fluency required; fluency in French, Spanish, or German preferred
Perks of Horizon3.ai Inclusive Team: We value diversity and promote an inclusive culture where everyone can thrive. Growth Opportunities: Be part of a dynamic and growing team with numerous career development opportunities. Innovative Culture: Work in a collaborative environment that encourages creativity and out-of-the-box thinking. Competitive Compensation: We offer competitive salary, equity and benefits. Our benefits include health, vision & dental insurance for you and your family, a flexible vacation policy, and generous parental leave.
Academic Key will never request login credentials or application fees for this role.
#J-18808-Ljbffr
Customer Success Associate in Amsterdam werkgever: Academic Key
Deeploy is een uitstekende werkgever die zich richt op innovatie en groei in de snel veranderende wereld van AI. Werken bij ons betekent dat je deel uitmaakt van een dynamisch team waar samenwerking en creativiteit worden aangemoedigd, met volop kansen voor persoonlijke en professionele ontwikkeling. Onze cultuur is gericht op transparantie en inclusiviteit, waardoor je je stem kunt laten horen en impact kunt maken in een betekenisvolle rol.
